The view over the waterhole from the bar / pool was amazing. Elephants came each afternoon to drink. I had baboons on my balcony. Wart hogs by my door. You are really among the wildlife, which is such a treat. The Spa is also very much worth a visit. So tranquil.

The food was not great. Eat elsewhere if you can. Breakfast was chaotic in the morning. The lamps in my room didn't work, which meant I had to have the main light on, or darkness.

The views were absolutely incredible! My room was very nice, and the view overlooking the watering hole was definitely unforgettable. Great cocktails too!

This is the most beautiful place i have ever stayed in. Amazing waterhole view with a lot of animals just outside, delicious breakfast, and professional staff, especially Colette who helped us book all the activities !

The check-in is a bit slow because the rooms are very big so they need a lot of time to prepare them, so if you're arriving before 14:00, be prepared to wait a little bit.

Heard hyena during the night and saw a herd of elephant going past down to the waterhole whilst having my morning coffee!

Everything about the lodge met and exceeded my expectations, from the amazing breakfast whilst at the same time being able to view / experience wildlife at a nearby waterhole, there cannot be many places that offer scenes so beautiful.

Nothing everything was lovely, the staff were magnificent in every way, always there and willing & waiting to go out of there way to please

Loved the view to the waterhole The friendly, beautiful staff

Didn't want to leave Guest relations manager went the extra mile when I was unwell

The view and all the animals visiting the water hole were incredible.

No complaints

Location was amazing: view over the waterhole made all the difference! All the staff was amazing, very helpful, they all went the extra mile. SO lovely. Very good breakfast (scrambled eggs and poached eggs)

Hotel and rooms in general are a bit tired, a refresh is needed... Wifi was on and off in the room (maybe too far ?) Food was ok-ish (bar menu and diner)

Absolutely stunning hotel! Amazing views, you can book activities at the lodge. We even saw 2 elephants from our balcony at the waterhole! Highly recommended this hotel everything was perfect.

Breakfast was abundant and delicious! The view was spectacular! The staff were so helpful! We hated to leave!

liked the view of the waterhole

we were given different accommodation to what we booked and extremely overpriced for what you got. A 4 star experience for a 5 star price also food menu could be improved

It was very nice

The service

No TV in the rooms

V. helpful reception staff and good location.

Needs better upkeep. Restaurant staff not trained enough. Food came cold and after several reminders. Housekeeping not upto required standard.

Staff were friendly and helpful. Beautiful view of the watering hole. Pool side was great

Food was disappointing and a letdown. Breakfast was below average for the price. Extremely expensive

excellent location and beautiful sunset views nice attentive service.

the hotel is dated and overpriced for the standard it offers. i arranged a pick up from the airport and no one showed up and i had to take a taxi. when advised at the hotel no one even apologised… the price tag of 500 USD was justfied perhaps 20 yrs ago but at present it is more a 3/4 star property..

Fair. slow deliver with sauage and bacon having obviosly having been cooked a lot earlier.

Excellent location with views of Zambezi National Park amazing. We were given interconnected rooms as travelling with 2 kids. Rooms were very clean and equally very comfortable. The restaurant and the bar over looking the national park were excellent. Food options were plenty and chef equally good. Staff are very friendly and attentive. I had also contacted them through email for rebooking activities which they organised and all went smoothly. The vulture culture experience is truly unique experience and very informative one too.

Not much. I wouldn't recommend the Boma experience but this isn't part of hotel stay and an optional experience offered by the hotel group.

Overall, everything was very nice, especially after coming from a more basic camp location with limited services. Grace was very helpful in booking activities.

When we arrived, we didn't initially have the extra bed for our daughter and I had to go back to the front desk a few times to get that completed. We also booked a ride to the airport and I was told that it would arrive at 7:30 AM. The ride didn't show up, however, the gentleman at the front was able to convince a shuttle driver to take us to the airport. We later found out that the reason our shuttle didn't show up was because our flight had been moved from 9:30 AM to 7:15 AM without any notification from either the shuttle company or the hotel (although I don't really blame them) or the airline or kiwi.com. (addin that in just in case someone reading this is flying on Air Zimbabwe - they changed the flight the evening before. So, check several several times on flights. Overall, the hotel was great, but I feel like we paid Ritz Carlton prices for something less than a Ritz experience.

Amazing views over the waterhole and Zambezi National park. The location was great as it is nice to be 5 mins outside of town rather than being in the centre as it felt as though you were in the bush. The rooms are impressive and have all you need!

Helicopters flying to the landing strip nearby

Location, setting, detail of the hotel building itself, Room layout, grounds etc friendliness of staff and drivers

The Buffalo bar stops serving food at 6pm. Certain individual workers need to be directed to exercise better personal hygiene . This was isolated instances. In my view supervision can be improved