The location of this property is great. It is located right next to the metro line served by the 6 and the 2 trains. While we used the metro to get to the apartment from the Brussles Midi train station, we walked to most of locations that we saw in Brussles. Also, the apartment is withing walking distance, although a longer walk, to the Brussles Central station, making it easy to use Brussles as a home base to take trains to explore other parts of Belgium (Bruge, Antwerp etc. etc.)

The dishwasher was broken and the kitchen generally underequipped. There were plates and cutlery, but no additional items like salt and pepper or oil. There were no fans and it was hot. The apartment is not well soundproofed from the outside, and the apartment was located on a busy street.

The location

The wall was really dirty The dishwasher was broken The door of the bathroom had a hole in it no more intimacy

Nothing

Everything. Especially the Terrible Customer Service of Smart Flats and a HUGE hole on the bathroom door, They also didnt want to give back to me something I forgot in the Kitchen (vitamin containers and vitamins)

Not to much

To much

The location is great, there is really good access to metro station and restaurants area. If you are interested in high-end shopping, you may visit Dior or Hermes which are right across the corner.

There is a list of things we didn't consider ok and based on which this location is not on our top recommendations: - the pictures presented on Booking do not reflect the reality of the apartment: the floor is scratched, the curtains are torn, the wallpaper peels off, there are traces of mold and rust in the bathroom and the TV was not working (we contacted the administrator in respect to the TV, but we went to Brugges so we gave up on fixing it); - there is an alarm making a beep noise every other minutes, which didn't allow us to properly sleep during the night; - check-in starting at 16:00 so the cleaning firm has time to clean the apartment. Even so, there was dust in the bathroom and the floor was dirty. - we really thought the location was a great price-quality deal (almost 500 euro, 4 persons, 3 nights) but, again, the pictures are misleading. - the beds are staying on some plastic support which is full of dirt, as you may see in one of the pictures. To be honest, we have been mostly walking around the city and the country so we only took a shower and slept there. Otherwise, for sure we would have changed the accommodation.

Spacious apartment for a group and in a nice area, however it wasn’t central.

It was absolutely freezing cold and the heater was not working. The drainage was blocked in the bathroom leading to a disgusting smell in the bedroom which went on to our clothes and spread around the room. The room was dirty and really needed a makeover.

anything

The majority of the photos of this property don't correspond to the property, and the ones that correspond are enlarged for making the property look much bigger that it actually is. Some of the walls in one of the rooms and the bathroom door were broken when we arrived, but this was not notified to us. The sofa bed was uncomfortable, the rest of the beds were good.

location

poor service no bedding for one of the guests. 4 phone calls and 5 emails, no response and fobbed off. appalling service from smart flats . very expensive for what was offered. bathroom mouldy toilet dirty and freezing cold. photos do not match properly, very tired and not good value for money .

great location , close to transport etc.

strong , vile smell of drains throughout the property especially the bathroom. beds very uncomfortable , not enough pillows / towels. sofa bed was covered in stains and the back just kept falling off Everytime we sat on it. rubbish piled outside of the entrance to the property

Great location, very convenient.

Traveled with two colleagues. We chose the apartment because it had three separate beds, but turns out you need to ask if you want bedding for the third bed (the pullout sofa), and that it costs 25 euros extra. We got to the apartment quite late after a conference and it was too late to get the bedding. I see now that it says this in the fine print, but it would have been nice to have it stated more explicitly. Otherwise, fine place and great location.

location was really good. we didn’t even use transport to much because we could visit famous places by foot.

flat was dirty. floor was sticky, dust everywhere, hair in the shower. was really disappointed with these things. also neighbours upstairs was walking so laud that doors in the room was shaking. but bedsheets was clean.

Location is excellent. the space is big, there were lots of space for our two boys to run around. There were a starter kit in the kitchen: some pads for the coffee machine, dishwasher tabs, dishwasher fluid. (Would be nice if this would be written in a description so you don’t have to ask beforehand or bring your own stuff unnecessarily)

Cleanliness: there were lot of dust under the beds, the windows were very dirty. In the courtyard (entrance of the flat) there were trash, broken glass AND a dry Christmas tree. :o Kitchen was big but there were only a few stuff: for instance there is an owen but no baking tray… no wine glasses, only a few glasses, plates, etc. As I mentioned, the space was big and plenty of space to run around - also because some more furniture won’t hurt: there was only a small sofa in the living area, so the 4 of us won’t fit. (No armchair or so). In the entrance area there were no hanger for coats… Check-in / check-out: we wanted early check in and late check out but this was not possible. In the first round, smartflats forgot to mention their baggage drop off lounge (which is in another location. Still.), after asking specifically, they offered us to use it.

Very hot, no fans or aircon. No lift, had to climb the stairs with heavy suitcases

we like the location as it's near to the city center

I didn't like that some pictures of the apartment was not real and we didn't saw it in the real life I think they used pictures for other apartment.!!! the apartment was so warm and there is no AC so we open the windows and the area was so crowded and full of noise we couldn't sleep comfortably.

Great location!!!! spacious place

Sofa bed is so so uncomfortable that we slept on the floor, needs replacing !!!! or put two beds in the giant bedroom??? Room gets very hot, needs a fan Basic items not provided in kitchen, (knife/baking tray etc ) no laundry no lock on bathroom door, bathroom floods Pretty run down

Nice location of this apartment

Some of the it is a is not week taken care of... Bathroom door not closing properly/diffucult yo open if you closed.

Location is perfect, the apartment is big and comfortable. Beds are comfortable. Good value fir money.

There is no place to hang your coat at the entrance, also no hanger for your clothes and towel in the bathroom. There are some technical problems, which have not been fixed, although I informed the service provider about them: Tap in the toilet is not working, hair dryer not working, the light switch at the bathroom is not working, dishwasher leaves the dishes dirty.

The location was very good

We booked 4 pers but there where only 2 beds with sheats(2 of us were not a couple) Was very very dirty. I have been in a lot of places but i have not seen a location such dirty as this There was a tv but no cable,antena... IT looked like IT needed a big renovation

The apartment is big and light. The location is not bad.

The apartment wasn’t clean )only sheets and towels seemed to be clean). The light in the bathroom didn’t work. I called several times to the rental office to solve the problem, but they never contacted mi back to solved. We couldn’t use the hear dryer because the plug didn’t work earthier (the heat dryer is hung in the bathroom on the wall). On the entrance to the apartment there were a lot of garbage.

The situation / location

The smell of dustbin Need renovation !