Very disappointing for a Novotel. There's no way this hotel is 4 stars. In terms of cleanliness: not even the dust on bedside were cleaned. Walls were dirty, mirror with stains from previous guests, etc.

Breakfast is okay, though, for long stay, you get bored as it is the same all days. Location is great.

Wifi is not stable. There are no staff that can understand English in restaurant at night. Hence, some of the nights, our orders came differently as communicated.

Amazing breakfast. The bathroom was really cool with the glass walls and all. Everything was well cleaned. Amazing beds, very comfy.

The amount of personal information asked at the reception on the check in! Maybe its a Brazil thing but made me really uncomfortable.

The hotel is located in a prime location, close to shops, restaurants and the beach. We were greeted at the reception by the lovely Tiago, who was really polite and always made us feel welcome with a smile whenever we entered the hotel during our 5 days in Santos. Our seaview room on the 30th floor was very spacious, and had the most amazing shower, a Nespresso coffee machine and stunning views of the sea and the city. The buffet breakfast was very good, with a variety of cooked breakfast, continental breakfast, an arrays of fruits, cold meats and cheeses. The room service meal was also very tasty. Overall, a great hotel offering everything you need for a pleasant stay in the heart of Santos.

The pool didn’t look very good when we went up to view it. There was some maintenance being done, so although the pool was still open for use, we decided to give it a miss.

lovely hotel nice rooms clean lovely breakfast

not much choice to eat in restaurant for evening meal

good location. nice breakfast. room size was good and comfortable.

employees very helpful

dirty

localização do hotel

local do café

location

Booking does not include breakfast in my stardust’s reservation preferences

location

rooms not cleaned every day very strange schedule for cleaners , which I believe were not enough to cover the whole hotel . superficial cleaning of the room ; not enough towels and the worst thing is that we stay there nearly two weeks and the sheets were not changed !

I liked the bedroom size, ilumination and it's facilities. Great staff! I should go back...