Great location - we have stayed in this block twice before. Very central and convenient. Comfortable beds, nice shower. Lounge and kitchen were ok too.

A welcome grocery pack would have been a nice touch. We did get this on our first visit a few years ago. No bottled water, only one toilet roll - that is unacceptable. Why not provide some coffee pods for the coffee machine or at least advise clients where they could buy some? The toilet broke and would not stop flushing the first time we used it. I called both contact mobile numbers - no one answered and no call back - not good at all. I spoke to someone in the office who promised a plumber would attend - that was on the arrival day - by the departure day, Sunday, still no plumber had attended. Very poor and unacceptable service.

We loved our first trip to Varenna and we were thrilled to have such a wonderful location in Casa al Prato. We had an incredible view. Didn’t need the full kitchen as we were only there for 2 nights. But we couldn’t have used much anyway as there was almost nothing there to work with (as far as spices, condiments, etc. the supplies were sparse in general. One roll of toilet paper, one tab for dishwasher and laundry. It felt more like a long term Rental than a cozy home for a couple nights. The view, location, and the cleanliness of everything else made up for it but next visit we’ll look for a different apartment or try to make sure this one has been updated.

We were very disappointed by the poor run-down condition of the couches. Not only worn to the bones but faded, ripped, falling apart. They do the apartment a terrible injustice as they’re the first thing you see when you enter!

Great location and lovely views from the balcony The wine provider was a nice touch

The heating was not working so it was very cold . Eventually someone came to fix the heating and it was working The video tutorial for the heating was wrong Only one mirror in a 2 bedroom apartment There was a coffee percolator but no filters to be able to use it

We liked the location of the property. It was very central, close to the bars, restaurants, sights. It had a nice view if the lake from the little balcony

It was very hot in Como the days we stayed and the apartment was extremely hot to the point that we could not get any relief even at night especially in the bedrooms on the second floor which had slanted ceilings and literally no air. There is no AC in the apartment and the owners could have provided better fans that are working and providing relief on a hot summer day. The fans provided were barely operational and barely blew any air. We could not open the windows due to multiple sting bugs that were immediately flying into the room as there were no nets on the windows. The apartment had no supplies at all - no paper towel, garbage can ( except for the small in a bathroom on a second floor), no mirror ( again, except for the small in a bathroom).