Firstly, the good - the majority of the staff were super sweet, friendly, and helpful, but there was widespread shirking of responsibility, which mainly can be attributed to management

The hotel is not quite up to date and somewhat worn out - both rooms and other facilities. It could use an upgrade, especially considering what a night's stay costs. We could only get one key card for the room, but when you are two people, it can be a bit annoying. At the pool, there were plenty of sun loungers without competition, but since the cushions were not taken inside when it rained - they were naturally wet or clammy. The worst part was the access to pool towels - waited over 45 minutes on several occasions. Several employees did magic tricks for us meanwhile - you asked for a pool towel - yes, a moment - and then they were vanished. However, found one of the disappeared after 40 minutes - asked where he had my pool towel which he promised to fetch for me. The answer: Not my problem, Management problem – talk to management. And continued his work. Towels in the rooms were also not functioning optimally. Not 5* The breakfast buffet was ok. The quality of the coffee could be improved - and the same goes for the coffee machines - there was often a queue. Several times I asked for an avocado toast from the a la carte - every day it was sold out. When it finally succeeded at the end of the vacation, they had almost forgotten the avocado. And fine avocados could easily be obtained - for example, at the super good and cozy restaurant right next to Luuma Beach. Communication - there was no communication from management to guests - although they had a fine messaging system on the TV. All in all, not a particularly good 5* hotel and in my opinion (with quite a few hotel stays under my belt), it is poor in terms of value for money. I don't think it can be much more than a 5-6 out of 10 customer rating."

Great views, friendly staff. Short tuk tuk ride from Galle Fort.

Air conditioning was noisey and rooftop bar played music very loud until early hours. This was only on one night or our 2 night stay so could have been a one off.

Nice property located right at the beach! Got a free room upgrade and early check in as well!

Though generally the staff was nice, at times some staff acted quite rude and unfriendly. Limited vegetarian options in the buffet during breakfast and lunch!

Freundliche Mitarbeiter. Pool Anlage war super. Das Essen war sehr lecker

Die Toiletten könnten eine Renovierung gebrauchen.

Friendly, helpful and resourceful staff

Quite expensive

Nice location Big rooms Nice staff

Quite an old hotel. To be renovated.

Location, pool area and restaurant was very good. Food from the menu and buffet both were veryy good. The swimming pool was lovely.

The staff were veryy slow to attend to their services. The fan didn’t speed up. Room floor was wet when we checked in around 5/6pm.

Suite was big and comfortable. Very nice swimming pool and beach area. Staff was super friendly.

Evening buffet was not good.