Location

Layout was tricky Water pressure in the shower was lacking

Staff were friendly and helpful, the location is perfect, the outside of the facilities is gorgeous. Food in Buffet was superb. The doc station is the best I have seen.

Very dated on the inside, which conflicts with to modern exterior. Bathroom doors are louvred and afford no protection from sounds or smells. Mattresses were the worst I have ever slept on- bouncing like a waterbed and sliding off the box Springs. Only one restaurant and one cafe were open without any notification on the website that these would be closed. And despite being a hotel that exists for the natural beauty and hikes- no spa, no sauna, no jacuzzi, no swimming pool. With the sore muscles from and physical exhaustion from doing the outdoor activities, this hotel desperately needs something of a spa at the least. Very over priced. The museum is overpriced and a joke. Should be free with as little as is there.

Amazing views of Mount Cook and the mountains, very central to all the walks, great bar to have a drink after a walk and watch the views. Breakfast and Dinner buffets were surprisingly good, for a buffet.

Rooms were small. Fine for 1 night but doesn't encourage a longer stay if there are a family of 4.

The breakfast and dinner buffet was awesome, the staff were very friendly and the view out of the window is marvelous. There was some hair on the tub but apart from that it was a great stay.

Some pubic hair on the tub

Fabulous position, gorgeous views, great meal buffets

The rooms could have been cleaner, bathroom had hair lying around

Great customer service Nice buffet quality

It was too cold. It was too old. It was extremely expensive. View was not good. Not worth it.

location and buffet breakfast

the smell when we get inside the room and a bit old , we book for the mountain view but we were located near the bush and mountain view alittle bit only.

Best location. One and only.

Noise is the biggest issue for old hotels.

At reception: Toothpaste? No; Slippers? No; Small foreign exchange? No, this service is listed in your booklet, still no.

Great location and staff

Amazing location !

Our room view was a bit disappointing. We also didn’t have an outside bench to use. Another restaurant option would have been nice. Buffet was ordinary unfortunately.

Good location

Only one restuarant for dinner. No other choice

Brilliant view directly to Mt Cook. Top class staff - smiles everywhere

Nope

Excellent views

Nothing

views

the front of desk team were great in sorting out our room requirements and moving us to an appropriate room. Oliver was excellent

incredible location

rooms are fine but could do with some modernising

Fantastic location with amazing views of mount cook. Good access to the local hiking trails and activities (particularly the glacier explorers).

Feels like a ‘tourist trap’ in many ways. Only dinner and breakfast options are expensive buffets when we would’ve been happy with something much smaller and cheaper. Rooms are tiny and not clean. Housekeeping came to make up room at 5pm. The museum in the hotel has an additional entry fee despite the significant cost in staying at the hotel in the first place. It feels like they take advantage of the lack of competition in the area.

location

very small rooms, hardly any room to fit any suitcases in.