Tayonna (front desk)was very professional and didn’t stop until she found my reservation. Kayla (parking attendant) was phenomenal. She was able to find my car after they misplaced my vehicle

Valet parking was horrific. We waited >30mins to get my car. I found out they “loss” my car. After another 5mins they finally found my car . I was late to my appointment.

Wunderschöne hohe Decke, ruhige Lage

Leider hatten wir keine Handtücher im Zimmer

Tolle Lage und das Zimmer war der Hammer.

Parkplätze waren sehr begrenzt.

The room was fantastic...large, comfortable sitting area with TV and workspace; at least 20' ceiling with exposed wood/beams; efficient and quiet air conditioning; standard sized/stuffed pillows on a bed that slept very well; clean and stylish bathroom. The staff was very friendly and helpful; the lobby was very cool and welcoming; and the location was perfect for walking to entertainment and dining.

My only complaint would be the glass shower door needed a rubber seal to keep the water from flooding out onto the floor.

The location was great. Close to everything I wanted to see.

The only issue I had is that the desk clerk double charged my credit card, and I still haven't received credit yet.😡

The property was clean and was extremely convenient to the venue for an event we were attending.

When we arrived, we were told that the room type we reserved, in advance of our stay, was not available. We had reserved a King Suite with city view. Deb, the person working the front desk, then said “I have you moved to room 107.” I asked if the room was the same type as what I had reserved. She stated that the room was “an upgrade.” When we entered the room, we discovered that it was a handicap accessible room, with a roll-in shower. The racks in the closet were very low. The lighting was poor, and we realized the bedside lights, fastened to the headboard, did not work. Our “city view” room looked directly onto the sidewalk, street, and valet parking area. We had to keep the drapes closed to maintain privacy. When we asked Deb about having someone look at the lights, we were told she could move us to a room with two queen beds, but they didn’t have any maintenance workers and it would just have to be dark in the room. Later, it turned out that one of the lights had been unplugged, so I was able to fix it, but the other side never worked.

The location is great. The decor/style is great. Giant windows & tall ceilings made the room feel super spacious.

When we arrived & checked into our room it wasn’t clean. (surfaces, mirrors, needs soap & towels…) we were told there weren’t any maids on premises until the next morning. This should never happen!! The hotel was very busy & they seemed under staffed. The next morning at breakfast someone came around to check on our stay & took care of the situation immediately. The breakfast could just be a WHOLE LOT BETTER!!

I liked that the location of the hotel was in a central location

The property seems to be understaffed. We did not get fresh towels/wash cloths during our stay after calling the front desk on several occasions until the morning of check out when a desk clerk was nice enough to bring them herself. We also paid for valet parking at 29.00/day but had to wait over 10 minutes to get our car because there was only one person working on a weekend. It was an inconvenience especially when you are trying to get somewhere on time and having to wait.