The location and the Staff service and assistance.

The Restaurant. too limited menu varieties.

Location was ok

Shower smelt like dust and mould. Vent in shower had dust piled up in it. Staff weren't very informative especially in regards to parking. We were told to park in wilsons parking and they would vailidate ticket. Wilsons parking was non ticketless so how do you validate?? Was cheaper to pay ourselves anyways. Upon check in we couldn't understand staff as language was hard to understand so had no idea where breakfast was to be in the morning or where loft bar was. Location was ok but honestly getting to the hotel is hard as only one way and no one provided info regarding parking before stay. Rooms are expensive for what they are. Wont stay again. 560 for room 30 for parking over rated and way too expensive. One bottle of water in room for 2 people.

Great location, nice and clean

Doesn’t have a window

Compare to facilities price is higher what we expect did not match up

Breakfast is good

Excellent staff, super clean, great location

Very small room for family of four. Small double beds.

Easy access in the city center.

There was a footprint on the sheet on the day I checked in. Since it’s late at night, I called staff and asked to get it changed the other day. Also the tissue was not filled up after next day’s housekeeping, I had to call again to request. The view of the room was the worst, I could only see the building next to the hotel out of my window which was very close.

Great property, so close to the city centre.

Nothing!

Excellent dirty martini’s

Excellent service and facilities

I booked in advance but got a very small room with a view of a brick wall

Could not fault this hotel, the service, staff, room and food were fantastic. The beds were so comfortable and the rain shower in the bathroom was hard to leave behind! Will definitely stay again.

Beautiful room

Nothing

Very clean and nice looking rooms. Lovely fresh fragrance throughout the hotel. Hotel staff were warm and friendly, always happy to assist.

Had issues with self parking in Wilson parking that were outside of the hotel staff control, due to an unforeseen incident. Hot water system wasn’t working on one of the mornings, so I had to settle for an ice cold shower. Hotel apologised for the inconvenience. The toilet wouldn’t flush properly on occasion. When using the bathroom sink, there was a slight whirring noise. I booked a premium king corner room, however the corner faces directly into the outside wall of another building. This is not worth the additional cost incurred for booking a corner room.

very modern and clean

don’t have any to complain

The location is in the central of city, closed to shops and restaurants. The staff are very friendly . The facilities are quite new .

All good

Room was comfortable, breakfast was nice, staff were excellent and really efficient and the location is excellent close to shopping, Restaurants and Bars, complimentary water each day.

Need somewhere for suitcases without blocking walkway or wardrobe.

Location was perfect to shop around and drive to neighbouring areas. The hotel was new and well looked after.

Additional complimentary water could have been useful.

As maxing check in staff , fabulous location ,

There is a threshold between room and bathroom I tripped on every time , as did my partner ,

Central, modern and liked the design of room. Great use of texture in room decor.

Very clean and neatly presented. High quality. The staff were very professional. The bed was super comfortable.

The parking situation isn’t great as it a bit of a walk to get back to the hotel