Quiet, homely place ... a stone throw distance away from the main road, this property is suited for peace-loving family travelers. We stayed for 4 nights and it was flawless - the staff was courteous and helpful.

None as such

Nice place to spend some days in Ubud. Comfortable and quiet. The room was clean.

Hospitality and hygiene

Size of the room and location

Don't recommend. The two staff members don't speak English (or pretend not to) so it's impossible to communicate and even still, they are not friendly or helpful. In addition, they don't tell the truth. They told me they do not have a card machine for payment and I must pay them in cash. I refused and finally they produced the card machine which they had all along. Air conditioner sounds like an aircraft - it's so loud it keeps you awake at night and even then, it works minimally. The pool is small and is super awkward as right next to it is a kitchen (filled with dirty dishes ala backpacker) and an outdoor table that only the villa can use. It's really not pleasant to swim there.  It's incredibly hard to find. It took me and my taxi driver 30 miniutes to find it. After that, it's down a dark lonely road with minimal lighting - really not fun coming home from dinner dodging pot holes and dangers. Grab drivers or taxis can never find it. Rooms are small so the kettle and cups are loocated on the bedside table and even if you pay for a "view" it is of a wall. The one good thing is the sheets are clean and the bed soft. Def not a 3 star. No bedside tables. Location is at the bad end of ubud. Two roosters in the field next door and they wake you up every morning. Probably the worst thing is the plumbing - it's super loud and wakes you up during the night.

The room was a good size and the location is very central

there was an issue with the leaking roof.

I love the room, location and garden design,

Wifi is not working well and is slow,

Spacious room and quiet. Staffs are friendly. Close to the center of Ubud Room is clean

Sign to the hotel is not really clear from the road. bottles of soap and shampoo was empty when we stay there

great location. nice pool

limited in what it offers guests….no fridge…no cream for the coffee etc

Comfortable place, kind staff

A little bit hidden but still near for the good restaurants.

very ideal location behind the busy main road so it’s a quiet place to stay and relax. The staff was amazing my and very helpful. perfect place to stay if you want to relax in Ubud but be near the restaurants

My stay at Guesthouse Kencana was wonderful, it was clean everything was taken care of. The owner and staff are very friendly and take care of everything. I will definitely come back to Kencana Guesthouse on my next visit to Ubud. Thanks

staff made you feel like you were at the Ritz Nengah is very discrete and elegant in his delivery of all the services here

I like everything about it, but after COVID there are some maintenance issues which need to be addressed to make sure people have the best experience

beds were very comfortable, service discrete and exceptional, setting beautiful

Small areas needing maintenance - its understandable after the pandemic and starting to get income and build up business again. This is a great place, we really liked it and we comment only to make things better for them to have best success