bed room

Balcony due to some water leak from upper floor all time and we cannot stand at balcony or open door. During stay have hard construction neighbor hotel and hotel did not inform us.

The room is spacious. Staffs are so helpful even before arrival and still supportive until the end.

The building next door is on construction so its kinda noisy from around 9 am i think.

Perfect

Nothing

The room is clean and comfortable and the service is very good and the location of the hotel is very good nearby the city. The breakfast is good compare to those with only bread and butter.

The location is the hotel is in the uphill and too steep. It is very difficult for those have problem to climb the stair case especially those handicapped and old age.

Quiet part of town. Not in the main area. Staff were very helpful with information about Sapa. Helped us to book tickets to Fansipan. Note that Fansipan cable car is closed from 8 of Jan 2024 to 8 Feb 2024. Check before going. Eden massage and spa just across from the hotel with great service. We took a train from Hanoi to Lao Cai and the hotel organised a transfer for us from the train station to the hotel which was great for the early morning. Rested in the lobby and had breakfast till our rooms were ready. Lots of eateries and massage places just nearby. Shopping was down the slope and down the stairs near Sun Plaza Sapa Station.

Rooms were a little smaller than expected but very clean.

スタッフの対応がとても良い

なし

Extremely friendly and helpful staff. Lovely atmosphere. Good location just off the noisy main streets, short walk to dozens of restaurants

Very minor point - the hot water takes a while to come through. Leave the tap running for a few minutes.

Rooms were exactly as presented in pictures and the stuff was incredible helpful and kind.

We had a great stay. Rooms clean and comfortable. Jenny booked our Sapa trek and Fansipan tickets which was one of the highlights of our trip and generally guided us with regards to Sapa. The staff went out of their way to assist us in anyway they could and all were very friendly . Would stay here again.

No fault to the property but they are building next door, noise starts at 6.45am , that’s why the lower score.

Welcome staff😊 Walking distance to Sun Plaza. Opposite hotel has Halal restaurant.

The construction beside the building😔 Smokes fill in room area at 1st day arrived.

Place was clean and beds were comfy. Breakfast had decent variety of food to choose from, including asking the kitchen staff to cook up some pho or omelettes. Hotel is conveniently located about 5-10min walk away from city centre / Sun Plaza. Overall great

None.

Comfort and cozy suite with bathtube and shower, good and peacefull location, very nice and helpfull staff

La Stanza Spaziosa il bagno con vasca e doccia molto grande.Colazione buona

Il rumore la mattina per lavori temporanei ma ci hanno avvisato all’arrivo

We recently had the pleasure of staying at Eden Boutique Hotel and Spa, and I must express my utmost satisfaction with the overall experience. From the moment we walked in, the staff's warm welcome made us feel right at home. We want to extend special thanks to TRANG, NHUNG and ANDY for their outstanding hospitality and impeccable service throughout our stay. Their attention to detail and dedication truly elevated our experience. We felt not only welcomed but genuinely cared for. Every aspect of our stay, from the comfortable accommodations to the spa services, exceeded our expectations. Eden Boutique Hotel and Spa is a true gem, and I wouldn't hesitate to recommend it to others. Thank you for providing such a memorable and delightful experience.

N/A

The bedrooms were nice and clean The staff were friendly and helped with booking transport/activities

The staff apologised for the renovations happening next door on check in. But the renovations occur from 6:30 - 1700 every day and quite difficult to sleep in the day.

Location

The construction noise.. but understand it is ending soon

Nice property with all the amenities you require plus a touch of luxury

Was next door to a construction site and the rooms were extremely noisy by 6:30/7:00 am

Next house is under construction and so it was very loud

The trip wasn't exactly perfect because of the rain, but it wasn't their fault. Thankfully the last day of my stay I was helped to book Fansipan by cable car ticket and it was really nice, the hotel is old but everything is still quite new and modernly decorated.

Very good location, very close to the city center, short walking distance. Helpful staff, big rooms, good massage across the street.

Next to the hotel there are construction works going on. Ask hotel in advance to give you the room not close to the construction works. Then you have no noise and a quiet stay.

The staff was very friendly and was able to help with our travel plans back to Hanoi and beyond. They helped book a flight for Dong Hoi from Hanoi. After checkout, we still did a hike. The hotel allowed us to take a free shower before we would head back by night bus.

Very accomodating - especially since we caught the overnight bus and arrived at 5 in the morning and had to wait till 10pm after we checked out. They let us check in early (at a slight fee) and use the showers and bathrooms after checking out. A hotel employee (Trang) gave us a really good recommendation with a tour to ta vang (hike via the mountains with impeccable views - cous was our tour guide, she was lovely) and fansipan mountain.

Nothing

everything is very friendly, the help is enthusiastic, the hotel is beautiful and very comfortable

all good

up hills

the host is very helpful and kind. We left our wallet inside the safe and forgot to take. until next day when we’re in Hanoi than realised. we contacted her and she make special arrangements to send the wallet to Hanoi for us.

Big room and really comfortable, the staff very helpful

Good Loacated, Staff try to help everything we need