Por motivo de enfermedad no puede realizar el viaje, solicité mediante Booking cambiar mi reservación ya pagada -por cierto- , la respuesta fue que el alojamiento no podía hacerme cambios, que me pusiera en contacto con el alojamiento. Así lo hice, al alojamiento les hice saber que por enfermedad y por seguridad no podía viajar en esas condiciones y necesitaba cambiar las fechas de mi reservación, sin embargo, la respuesta fue que ellos no podían cambiar las fechas, ya que se hizo mediante el portal de reservaciones de Booking y que mi reserva seguía vigente (reitero ya había pagado el total de mi estancia 4 noches), volvía a enviar la información a Booking y me respondieron que ellos iban a gestionarlo con el alojamiento, el ultimo mensaje que tuve fue que no habían podido comunicarse con el alojamiento (cuando yo lo hice en menos de 10 segundos), ahora yo perdí mi reservación, perdí mi dinero y tanto el alojamiento como Booking se lavaron las manos. En su momento haré las gestiones ante la PROFECO. PÉSIMO EL SERVICIO DE GÉSTION DE RESERVACIONES Due to illness he cannot make the trip, I requested through Booking to change my already paid reservation -by the way-, the answer was that the accommodation could not make changes to me, that I should contact the accommodation. So I did, I let the accommodation know that due to illness and security I could not travel in those conditions and I needed to change the dates of my reservation, however, the answer was that they could not change the dates, since it was done through the Booking reservation portal and that my reservation was still valid (I reiterate I had already paid the total for my stay 4 nights), I sent the information back to Booking and they replied that they were going to manage it with the accommodation, the last message I had was that they had not been able to communicate with the accommodation (when I did it in less than 10 seconds), now I lost my reservation, I lost my money and both the accommodation a

The pool. The bed and the shower.

The TV did not work. It said it wasn't connected to the internet.

El trato amable de todo el personal del hotel

La habitación daba hacia la avenida y se escuchaba mucho ruido de automóviles y sobre todo de motocicletas. El día que llegué se sobresaturó el estacionamiento.

Buena ubicación

No me gusto que todo lo que pasa en el exterior se escucha en las habitaciones.! El estacionamiento muy pequeño

Todo super bonito! El servicio muy amable. Habitación super cómoda.

Todo muy bien 👌 Solo me agradaría mucha más variedad en cortes de carne.

Availability and cleanliness

Excellent location, great staff! Modern look.

La habitación y la ubicación

En general todo bien; el estacionamiento algunas veces se llena y es difícil encontrar lugar

prácticamente todo estuvo muy bien

solo había solicitado una habitación con vista a av. vallarta, nos dieron del otro lado… me pareció q la ocupación no estaba al 100%, no sé…

Ubicación

Elevadores, Se sienten un poco inseguros.

The hotel is in a central location. There are a lot of walkable cafes around. The staff is courteous, good facilities, room service is almost available 24 hours. Balcony was a live saver for someone who wants fresh air every now and then. The room has a nice view too.

The hotel as such was perfect but lacks a few basic amenities in the room for a stay more than one week - a fridge.

La vista de la habitación fue increíble y la atención muy rápida.

Ubicación

El desayuno y el personal no es muy amable

I was really impressed with this hotel. The staff, location, room and room service were perfect.

The manager for the restaurant on our final day for breakfast ( Friday morning) was rude to the workers and micromanaging them to the point that you could feel the difference in the atmosphere. All other days when we didn't see him, staff was smiling, attentive, and the dining experience was really pleasant. The final day, it was like a cloud came down on everyone. They were still attentive, but you could tell something was off. Whoever that manager in the restaurant was on Friday the 6th in morning is toxic to your working environment.

Limpieza, céntrico

Staff was excellent.

I was in the second floor lol

La ubicación, cerca de la minerva Centro magno, restaurantes, con fácil accesibilidad en Gdl y Zapopan. La habitación agradable, iluminada, con todos los servicios. Cuentan con piscina y un pequeño gym.

Todo estuvo bien

Fue pésima la atención del personal tanto del restaurante como encargado de atención en registrar. Pues aún no daban las 12 y negaron entrada a servicio de desayuno del restaurante y en el registro a un grupo de extranjeros les dieron habitación inmediatamente y a nosotros hicieron esperar 2 hr.

En restaurante nos negaron el servicio de desayuno y aún no daban las 12 y la chica de registro a un grupo de extranjeros les dio cuarto inmediatamente y a nosotros hizo esperar 2 hr y cuando dio tarjeta de cuarto no la activó.

I have stayed in this hotel maybe 20 times, they never fail to please. The location is great, to maneuver around town, many restaurants with in walking distance or a short taxi ride. They offer a nice breakfast buffet with custom eggs available. The room is nice size, and very clean.

Can’t think of a thing!

Staff was friendly, and the locationijs great

That they rooms don't have a microwave or mini fridge

Location was perfect! The hotel was nice and comfortable

The beds and pillows are super comfy and clean, the shower is loud but loads of water comes out and it's very easy and simple to use. The location is great, it's an easily accessible entrance as well and has several restaurants within walking distance, as well as a mall and a pharmacy. The service is phenomenal, I had a few issues that were fixed immediately after I reported them. The lighting is also great, I've been to hotels that provide very little lighting. It can also be switched on or off from pretty much every button, which is very convenient. There are also outlets right next to the bed. The nightstands and closet have plenty of room as well, and you always get two bottles of water every time they clean your room.

The toilet paper is the kind that leaves residue. I had quite a bit of trouble with the efficacy of the AC, especially when the light went out due to heavy rain. And the toilet had a crack that pinched me when I first arrived and drew blood, but they fixed it quickly.

Every thing was good

They did not change my room after i ask them to 3 times

This is our second time at Hotel Velvet Plaza. We love the central location, the professional and attentive staff, and the comfortable rooms. They have a small rooftop pool and a gym with sauna which we enjoyed. This is a really nice hotel at a good value. We would stay here again

Everything was great! The only thing they could add is to have a mini fridge in the room.

I really appreciated the kindness and efficiency of the staff, and the size of the room