The Westin is a luxurious hotel providing all the amenities expected of a good 5-star hotel. I am not sure why but maybe because it is off-season in Kolta, but I thought the Westin was excellent value for money. It is probably more expensive in peak season. My room was spacious with an excellent desk and chair. The room has a huge bathtub and the shower is uite spacious. The special Bengali New Year's buffet dinner at Seasonal Tastes on the 10th floor was absolutely superb. I have not had so many excellent and exquisite dishes for a long time. They had live music during the dinner and I was entertaining people I wanted to chat with. We were promptly relocated to another part of the music where is was quieter and one could chat more easily. The gym is well-equipped and the swimming pool is also quite enticing. A special shout-out to the exceptional and helpful staff especially Mr Pranab Banerjee, Jr Sous Chef, who goes out of his way to attend to residents during breakfast, as well as Rinky and Tamal at Seasonal Tasters. The breakfast spread is exceptional. The only other place where the breakfast spread exceeds that offered at The Westin is the ITC Royal Bengal (in my opinion). All in all, I will certainly consider the Westin the next time I am in Kolkata.

This is nothing against the Westin and I chose it since I like the quietude and greenery of New Town Kolkata but those with business in the central city need to bear in mind that the Westin is a bit of a hike. It was already hot in April and my travels to places like IIM Joka and ISI Kolkata were strenuous. But Eco Park is literally right across the street and Mother's Wax Museum and other attractions are close by. So, it depends on what one is in town for. But for unwinding at the end of a long day, the Westin is excellent. One evening, I called for in-room dining and told them it had been a long day and I was tired. The chef promised to expedite my order and did so since the food arrived much before the promised 30 minutes. I have nothing negative to say about the Westin.

Very well maintained and a very neat

Nothing

The breakfast spread was excellent. The staff are very helpful. The room, with a bathtub, was excellent. The swimming pool was very comfortable.

In room service need more accountability. I needed to make a follow up call every time ordered something.

Foods, hospitality, and people.

Nothing to dislike.

Room Size, Staff

AC is not working properly.

Hospitality

The main restaurant and the food. What a great variety of Indian regional specialties. Well done to Chef Sudakshina for her recommendations and Customer care.

The rooms were showing wear and tear.

Overall hotelwas very clean and very good and his breakfast so yummy but lunch and dinner not good . Swimming pool rule is very disgusting

Swimming pool rule was not good