Location was great. House is a great layout and would be amazing if in good condition.

The house was for sale and there was uncertainty about how and when viewings could take place. Staff would not accept booking when we asked who would be liable if something happened our stuff during the viewings. They did not confirm our booking until we were outside and accepted no answer to who was liable. There were then issues with being provided with the access code for the gate. Fridge sounded like a jet which was an issue when it’s open plan with a mezzanine bedroom making it hard to sleep. The fridge did not function being marginally below room temperature. One of the balcony doors also leaked and a door handle was falling off.

Location, style, space

No hot water for the duration of the stay, an attempt was made to fix this but it failed. Broken kitchen cupboard door, leaking fridge, generally tired decoration, not particularly clean, lots of cobwebs on the balcony, confusion over the key arrangements, having to download an app to get in , but we didn’t need it.

The only feature of this property that stands out is the location, which is within 5 minutes walking distance of Bath town centre. There is a rather pleasant view of the river but as that is from a window at the foot of the stairs any chair would block access so you have to choose to stand and look out. Good for a young family or a large party of guests as a basecamp to explore Bath.

The entire stay was a disaster. Communication with the managing agents was dire - entirely one-way. We arrived not knowing that there was no hot water and no heating - something that the agents already knew. I spent 1.5 hours attempting to restart the boiler until I realised the circuit breaker was tripping each time I switched it on. An electrician had been pre-arranged to call but he arrived with no warning in the middle of a client meeting, and I was unable to let him in. He never returned. Repeated attempts to contact the agents met with deaf silence and the only response was an automated message that they were "talking to their colleagues". The agents were clearly managing this from the Philippines. The result was five days with no hot water, no heating! The property has clearly seen better days, the photos do not reflect the property. It feels like a youth hostel. There is a large round glass table and six cheap Ikea plastic bucket chairs - all of which are in various states of breaking. There is not a single comfortable armchair (or in fact any comfortable chair) and the sofa has seen much better days. Everything is scratched, scuffed, tired and extremely worn. This property is bare minimum, spartan & utilitarian. Not a single toilet roll holder, not a single towel rail. The bath has no plug, the upstairs en-suite is a wet-room that does not drain - so you sleep next to a damp room which makes using the toilet require drying your feet. The Nespresso has a box of caramel-coffee of a type three sizes too big, clearly for a different machine. Even the cheap Ikea salt & pepper set were unusable as the staff had refilled with course ground seasoning. The fridge was leaking needing defrosting and the doors have black mould.

Location was good. Property was well protected for infants

We had no hot water, check in is a 5 step process and very slow communication with emails and the call centre. Once contacted about issue we never got an update on what was happening

Location off Walcott Street was excellent. Bed was very comfortable.

No hot water for the entire stay. We could not have a bath, or shower. We understand that this was known about before we checked in, but we were not informed and were offered no assistance to sort out the problem. Locked out of the property complex when we returned from dinner. One of our kids had to climb over a wall to help us get back in. No manual with the property to tell us about gates being locked, or how to get back in,

Nothing

They are just so focused on money rather then customer needs and satisfaction don’t book this place

Location was great , lovely view of the river , property just in need of a little tlc

Electronic entrance for those on roaming does not wk well, n first person called to help couldnt tell me someone was meant to call back as keybox number in orginal instruction was incoreect , no call back so had to call second time . Property had no hot water as fuse for heating keep tripping so nil hot water for 2 days ,cold showers not apppreciatdd and lower showers back up with water quickly so drains need a clean out. Outside area needs a clean up more spoderwebs than some might want to sit with . Could be a fantastic site as very cool little unit just needs some general maintenance done .

good location

looking a bit tired, one of the kitchen doors was broken / hanging off. dirty plates in the cupboard, dirty / unclean pans put away. main issue was the boiler not working and tripping the electrics with no hot water.