i arrived at the hotel at 18.00 and the room was ready at 21.00. for the money they charge that’s unacceptable. they have the coffe machines in the room, but no capsules because they run out. not acceptable for a 651 euro/ night

Very green and secluded hotel by the sea. Nice facilities.

Food options and service need improvement.

the layout is great and the grounds are well maintained. The food was excellent.

when it rains the corridors get very wet . not enough choices in beverages for diabetics.

Hotel is physically beautiful and rooms are lux. Hotel pool is gorgeous.

Terrible service. Terrible housekeeping, never bought towels for 4/6 day stay, once I had to use hand towels to dry off after showering, in spite of 4 calls for towels over 1 hr. . Hotel restaurant service was atrocious. Routinely 2.5 hrs for dinner, often forgot our food, told us that kitchen had no items 1hr after we placed our order, the list goes on. Music from Rave like party kept us up until 130am one night.. This should never happen at a 5-star hotel. Maybe in a 1 or 2 star hotel in the middle of Miami South Beach, but 5 star Kempinski? And 5 star prices. But not quality of service or dinner.

Locations, view was amazing, very clean, very good facilities,

Restaurant service, dinning in room service was so bad , restaurant staff have no idea about menu and bad food.

we love it! location was great, staff was awesome

the beach of the hotel is not really what we expected, there are very nice beaches in the island though, Batibou is one of them

From start to finish it was exceptional. The attention to details in the rooms and around the complex were impressive. Wish we could have had a swim up pool room they were beautiful. The staff went over and above for us. The night security, receptionist Jordan and the driver I think his name was Estan deserve a particular mention! They went over board to get us to the airport in time!

There was an oversight in terms of our early check out therefore the taxi booked was not there. The staff ensured we got through. I also feel that the price could have been more reasonable.

The staff, food , the view, location

Food was not serve as hot as I would like

The breakfast was nice and the decor is amazing the hotel itself is remarkable

For being a 5* hotel it had a lot of issues with lights not working facilities broken everything was overpriced

the pool was great as well as the cleanliness of the rooms