Great location for departures and arrivals - wheeled suitcases straight in and transferred to room.

Stayed twice - first stay room had good coffee machine. Second stay only instant coffee provided and no water in room. Always rebook the restaurants.

Returning from holiday we arrived late, tired and needing to rest. The Sofitel was perfect!

Everything was fine.

Location

Nothing

Location and easy to check in luggage

Shower control poor either cool or boiling hot

Location to terminal 5.

Expensive and service was slow in the bar.

Staying at the Sofitel London Heathrow was such a lovely experience! It's incredibly convenient, nestled right by the airport, yet it feels like a peaceful retreat away from all the airport hustle. The rooms? Super comfy and surprisingly quiet, offering a perfect escape. Breakfast was a treat with so many good options to choose from. What truly made my stay stand out, though, was the warmth of the staff, especially Needna who checked me in. She was so nice and welcoming, making me feel right at home from the moment I arrived. Her friendly demeanor and helpfulness added that special touch to my stay, ensuring everything was just perfect. I'd absolutely recommend the Sofitel London Heathrow for anyone looking for a friendly, stress-free spot right next to the airport. It's not just about the convenience; it's the cozy, inviting atmosphere that makes it a great start or finish to your journey.

It was a perfect stay!

Very clean and staff very attentive.

Hot water was coming out of the cold water tap. Not enough English tea and milks.

Restaurant was busy so I ate in the bar. Food was better than expected and service friendly and prompt even though it was busy. Breakfast was as expected. I had an omelet and the chef was lovely. Having a later checkout was wonderful as my flight was in the afternoon. Ease to get to Terminal 5 and gates was perfect. Linens etc were comfortable.

Only complaint I had was around electrics in the room. It wasn’t obvious where the key needed to go in to get lights on. I had to call reception and it still took some time…..it’s hidden in what looked like Air Conditioner settings. There were no outlets near the bed to charge electronics during the night. I like to listen to podcasts to get to sleep and couldn’t do that as battery was low from inbound flight. Again I had to call down to find the hair dryer which was in a small desk drawer in office area. It might be helpful to have Staff at checkin advise about where to insert key for lights as it was dark when I arrived so was going by dim hall lights. Alternatively have a notice above the slot. Having a notice where hair dryer is would have been helpful …usually it’s in a bag somewhere in bathroom so a small printed sign would help. I had checked I thought all the drawers but didn’t notice the small desk drawer.

Hotel is super convenient to Heathrow terminal 5 and our room was exceptionally clean and comfortable!

The light switches tied to the key module were confusing and not great quality.

Fab location. Quiet

V slow service in bar

Convenient for T5

TV in room didn’t work, the bar was soulless and poor lit

It was lovely, every thing very clean and the staff perfect

There was nothing I didn’t like I am pleased to say

Upgraded room excellent. Location spot on.

5 min walk from security gates from the airport - amazingly convenient for early flights

Expensive

Clean, convenient great spot !

Very convenient for terminal 5

Unfortunately we had to leve very early in the morning

Couldn’t get a table in restaurant, wasn’t told in advance needed to book however was emailed to get me to upgrade room

Good size room, friendly and efficient check in and check out, bar area and food value for money. the best part and the reason for the premium price is that its a short walk right into T5 through a covered walkway - great for an early morning flight. Overall the building is large, bright and airy with a sweet shop and luggage shop in the lobby.

Location

Plug sockets by the bed or a USB so that you can charge your phone

The size of the room, and sound proof.

For me the room was a little too cool.

Gute Lage für Zwischenstopp, alle Hotelbereiche top sauber, Mitarbeiter sehr freundlich

Alles nur positiv

Ease of travel in the morning, really clean and comfortable - Neena at reception was excellent

Nothing

Perfect location to stay after a long haul and great staff. Very comfortable bed and quiet.

Bath water was not very hot - unsure whether there was a temperature cap on it as sink was fine. Plug also tricky. Makeup mirror hung low - had to crouch to use it. Lights difficult to operate and no charge points near the bed that I could find? Strange things for a hotel of top quality!

The bedroom was very cold and the tempature stat didn't work. To increase the temperature of the room.

Thanks to an upgrade afforded us by the front desk we had an amazing stay. Our room was lovely and breakfast in the private room was a treat!

The perfect location for an overnight Heathrow stay. Rapid check-in; short walk from T5; Everything works; Spacious room.

Nothing

Great for an early airport trip Fabulous breakfast

A bit tired in parts

Location clean

Friendly staff Comfortable Convenient for T5 at LHR

Nil

Ideal location for terminal 5. Check in was efficient. Room was comfortable. Nice restaurant with vegan options including a lovely vegan pavlova.

A bit expensive for what it offers but I guess you pay for the location. Service in the bar wasn’t great.