JEN Singapore Tanglin by Shangri-La

Good location, next door to a MRT station and shopping centre, good choice restaurants, botanical gardens within walking distance. Good breakfast.

Exorbitant charges for late check outs. The new name (I can't remember) "Traders Hotel" sounded better

Breakfast buffet was amazing. Amazing service by Jenny, appreciate her so much. The room was wonderful and clean. Especially appreciative of the sofa/nook in the room.

Nothing!

The staff were very friendly

Great location with access to the metro directly across the road and there’s a shopping mall very convenient

nice location

check-in speed and being seated for morning buffet is slow. each staff has different way of checking in, 1st day i met newer staff which took at least 20mins to complete the check-in, 2 rooms for 5 persons but each room given with 1 room key only. 2nd day with connecting room, so we have moved to another rooms by other staff, more experienced and faster process, without asking for more room cards, he has gave us 2 cards for each rooms , thats makes more sense. the rooms setup for day 1 and day 2 rooms are not consistent. day 1 you can get 2 cups in the room, day 2 you can get 4 cups in the room. As Shangri-la standard and sop would be very consistent, even the points i mentioned seems not very big deal but if it under the name of “Shangri-La”, it should have the strict sop.