A bit away from the crowd. Close proximity to the Botanic Gardens. Staff generally courteous and helpful. The premier rooms are comparable to international class hotels (be prepared to pay the price). Premier rooms are spacious and well appointed. Great in-room and quality toilet amenities.

Quite naturally being an established domestic brand, expectedly it caters to the domestic well heeled guests. The non-premier rooms except for room space are at best comparable to domestic branded 3-Stars hotels at best. Certainly cannot be compared to 3-Stars rated of the top international brands.

Dust mites too many or poor ventilation. My whole family kept coughing during the three days we stayed there.

The staffs were really friendly and helpful. Room was big, for japanese standard. The hotel is close to the sapporo station so it's very convenient to do day trips. Love the shower area, it's huge.

I don't like the fact that you have to pay extras for the gym and sauna. Felt like it should be free for guests to use. But many hotels in Japan are like this, not too sure why.

Location and cleanliness.

Freq train noise as one side (our room) of the hotel is next to the track. And trains do operate well past midnight. Needs better window sound proofing.

Excellent breakfast. I like the choice of buffet breakfast on 1st floor plus 22nd floor set breakfast. Tried both. The 22nd floor set breakfast is Japanese, nice, and have a great view of the city. It is neat but does not offer as much food choices as the buffet. e.g. no choice of fruits, no ice cream, etc. Still, it is a good idea to do that 22nd floor breakfast at least oncve during the stay. Location: not far from Sapporo Station and Daimaru. About 10-15 minutes walk (2 city blocks). However, it is far from the TV Tower area/underground shopping areas if you want to do a lot of shoppings/eatings there. Still, the shops around Sapporo Station offer a lot, in particular Daimaru. My wife was happy shopping just near the Station, and didn't bother to go with me to do the routine sightseeing.

Location is great, very close to shopping malls and transport.

Room size is small for three beds.

Staff immediately greeted us as we entered lobby. The check in process was seamless. The staff helped us find a restaurant a friend told us about and even called to make reservations.

When you turn on the bathroom light, it shines into the bedroom area because there is a window between the two rooms.

The staff was very helpful. The reservation team in particular was very responsive to our requests and kept us informed and the communication was excellent. The hotel location was very convenient and within walking distance to most attractions.