The View is ultimate. Upon complain about room size and bad smell of bathroom, the manager gave us big room (suite), without any extra cost.

The property is very old and refurbished. The bathrooms are stinking/bad odours may be because old drainage system. It gives very unhingenic feeling. This issue may be probably beyond property owners control.

The view of Kanchenjunga and the behavior and attitude of the staff.

In the suite room - 1. bathroom was smelly due to the fact that the exhaust was not working 2. wooden planks on the floor were uneven, noisy, and poorly maintained 3. the curtains or drapes in the room were not up to the mark 4. bedside charging points were not working 5. there was no room heater and we had to request one In the Deluxe room - 1. the room heater broke and had to be replaced 2. the build quality of the room's electrical switchboards were below the mark During our 2 nights stay, the food was average for the first day and below average on day 2. While checking out, we were even presented with food bills we did not order and this confusion took almost 30-40 mins to be sorted. Overall, the experience was not at all nice given the premium amount I paid.

One of the worst

nothing to like

View of Kanchenjunga as it is located higher

Small rooms, “dynamic rates”, the Suite we booked was not comfortable and we had to shift to deluxe room but no discount

Dis was my 5th stay at dis property... Perfect place for families who came for leisure trips..... Only hotel which offers magnificent view of Mt Kanchenjunga.... Regards

Bathtub must be der in chalets... Dey must provide room heating with chimneys... Dey should make use of dem available in chalets

Everything is was good and the food, staff and services are very good.

The rooms are little bit small than expected.

The backdrop view is awesome. The hotel staff are very cordial and helpful.

Food , view.

Car service

Dissatisfied with the room features and facilities offered. Particularly, two floors in the room - while being a representative of pretty poorly designed rooms, was injury-prone. Moreover, there was a difference in what was claimed on the website and what we actually experienced.

room bed

worst food bad food qulity

the suite rooms , staff especially “ saurabh “ he’s your go to man for all things Darjeeling

nothing

site seeing

location

fantastic location, a good walk to Mall Road

Breakfast was not upto the mark.

The quality of food.

The location was little above the main Mall Road which provided a good Mountain view though communication was little difficult. The natural view from the terrace was really nice and the property is well maintained and the staff were helpful with all the necessary amenities. The Food was really good and tasty although little overprized.

The size of the room was really small with a kid and compared to the money charged by the hotel authority. with this amount of money they should provide bigger rooms for 3 people or should reduce the rate.

cleanlness, hygiene, service - top end. location brilliant. great food, great staff

all good

Very nice hospitality

Nothing to say

Staff was very efficient, service was amazing. The rooms a little small, due to the wood, the rooms are little damp. The view is excellent! Balcony is beautiful, on a good day one can definitely get an amazing view from the top! Staff is very kind and helpful, room service and restaurant staff are exceptional. Overall had good experience, the rooms are very clean. Not sure if it is worth the price just for the beautiful view and delicious food!

The rooms were a little damp due to the wood although the rooms had heaters to address it.

We stayed in the hotel for two days in March first week but I felt quite disappointed with the service. First of all they provided us a very small room where there was just a feet space beside the bed. I don't know how could a hotel room be like with the tarriff of 6000/- including breakfast. Then they offered a complimentary lunch or dinner as they understood that they have given a honey comb like room. But the complimentary dinner has the possible worst menu one could get. We rejected that and had dinner with paying the money by ourselves. They even didn't arrange car for returning airport. We simply didn't hope to get such service with the above mentioned price. Really a bad experience