Location

The Wifi was very bad. Not connecting or very slow. Need to work on this.

nice relaxed and handy location

had to provide own tea and coffee

Casual atmosphere with great location and restaurant

The trash and seaweed on the beach could be cleaned up faster and more thoroughly

loved the layout with all the palm trees. staff was very helpful and friendly!

parking lot turns into a pond after rain. had to walk through six inches of water to get to my golf cart.

The staff were trying hard

All the rooms were smelling with mold, REALLY SMELLING. it was impossible to stay in the room even for few seconds. The staff upgraded us to other room, less smelly but still bad smell. Stay away

Location

The smell of the sargassum along our shoreline. Couldn't relax on the beach because of the smell

good value on the beach

could hear people upstairs walking and moving all night. could hear people talking in next room. The coffee at restaurant was not very good. I am one who likes good coffee in the morning.

easy access to everything . On the beach! ocean facing suites. easy boat pick up at the dock for water sports .

The staff was friendly and attentive. They always went out of their way to help. Amazing hard working people.

Sargassam on the beach was overwhelming the clean up crew. They worked very hard, but never got ahead of it because it kept coming. It made it unable to swim and use the beach.

The location of the property was good, but not the insurmountable amount of seaweed and its stench.

The insurmountable seaweed and its stench -- Made it intolerable to sit and dine at the facility's restaurant and bar. Plus, we could not enjoy the room nor the view from our balcony due to that very unbearable smell. The facitily should have made an effort to clear this particular seaweed with such a strong stench.

Clean, comfortable rooms. Friendly staff.

Price, cleanliness

I love that the property had its own beach front and some hammocks that faced the beach so you can watch the sunrise/sunset. I love the bar and restaurant that was open early and late. The food was amazing and the drinks were just as amazing. Also they have a spa area, two pools at everything at the hotel.

nothing at all.

The property was very well maintained and clean, and in a great location south of San Pedro town.

Fantastic beachfront location, only 20 minutes walk from the centre of San Pedro with its bars, dive centres, etc - but far enough to be peaceful and not have lots of passersby. Our room was spacious, clean and comfortable. Breakfasts were good and it was very convenient to have the restaurant/bar on site.

Customer service at the bar/restaurant was a bit odd, and wifi was intermittent in our room.

the location of our room was amazing! staff was very accommodating and friendly. Breakfast at the restaurant was very good

the sea grass on the beach but that is everywhere in San Pedro so unavoidable.

My stay was 17 days the staff was great. Housekeeping every other day due to Covid was great. The food at the rest was good. Location was convenient and the hotel was generally quiet.

The hotel suffers from an incredible amount of sea grass which makes the beach unusable even in small amounts. You can always swim off the dock. The second week I was there the prevailing winds picked up and the sea grass accumulated in enormous amounts so much it required a backhoe and a dump truck to clear it. So you are listening to heavy machinery all day. The sea grass has a putrid ofer and made dining in the open air restaurant , sitting on the beach or balcony of your room impossible! An annoyance with the restaurant was they were out of fish 50% of the time! This is an island fro goodness sake! I like to enjoy fresh fish when I travel.,,shrimp was always available but I can get that any time. There were days they were out of white wine or red wine or wine in general! Want eggs Benedict… check and see if they have English muffins first! Poor restaurant management. I had no problem with “outages” at other restaurants.

Good and spacious room, comfortable bed, very clean. Having its own pier with a dive shop was very convenient to easily arrange diving (with daily pick up and drop off by boat). Good breakfast and friendly staff. The two swimming pools were a plus. I had a deluxe ocean view room few steps away from the sea, that was really nice!

Wi-Fi is terrible throughout the hotel and nearly impossible to connect from the room. Also it was not WPA protected. Apparently they have a separate Wi-Fi network with better slightly speed and WPA protected but it’s for the hotel staff. Hotel should definitely improve this. The hotel advertised to have some free bikes available and they even included this info on their welcome message, however when I arrived they informed me that due to not use, all bikes got rusty and they didn’t have bikes any longer. The hotel should update this information on booking.com because is located at 1.7 km (1 mile) from the centre, a good walk on the beach but a bike would make things much easier. The hotel had some catamarans for rent/sailing lessons right on the beach, I repeatedly tried to get hold to the one guy who was running this service but he was NEVER available on the beach, the very last day before departure he passed by near my room (he was informed about my request for sailing by the kind staff of the dive shop), he agreed to meet the following morning at an exact time (8:30) and he simply didn’t show up! Super unprofessional service which badly reflects on the services offered by the hotel. Such unprofessional and lazy staff should not work in a good hotel. Overall the hotel was very nice and enjoyed my stay.

Excellent staff and food. Location perfect with the golf buggy. Definitely stay again. Scuba and snorkel trips arranged on the hotel pier. Room 4A- best view straight out on the caribbean sea. Amazed to find a beach front hotel for this price after staying 1 night in our original hotel which we didnt like and found Caribbean villas. Looked at 4 hotels and this was perfect.

Nothing. Room is a bit tired but air con is fantastic and when the toilet didnt flush someone came immediately to sort it. Perfect for what we wanted as actually wasnt in the room at all in the day.

The food was fantastic and great value for money. The rooms and balcony were a good size. Bikes available to rent for free. Staff were warm and friendly and created a lovely atmosphere in the bar in the evening, felt like a regular!

This is partly our responsibility, however we had breakfast included but only realised after we had left. It was never mentioned to us on checking in or during our 2 night stay. The only negative, and hence why I put a slightly lower score for value for money.

Zip line and slide were great fun. Very nice facility. We will be back

Everything was great