Room, staff, diner, spa. All wonderful. Spacious room, very clean. Italian diner was very good. Wine selection is excellent. Enthousiastic staff! One even sold us the buffet diner which we enjoyed!

The pillows were too soft for us. We only stayed 2 nights, so next time we bring our own pillows.

one of the best hotel experiences i’ve had. Amazing employees, delicious food, and beautiful rooms

Really top hotel with everything

Parking is not free

Very nice hotel for the family. Nice kids club, clean and with a lot of activities. Good breakfast. Spa is a little bit small for the size of the hotel.

We had to pay for the parking of the hotel and this is unexpected for the five star hotel in my opinion.

Gorgeous room, lovely view, friendly staff, excellent spa

Small issue but one point was a bit disappointing considering this is a hotel which caters to an international clientele: The hot chocolate (at breakfast and in the all day restaurant) should be made properly with fresh milk and hot chocolate powder or (even better) bits of chocolate. I know it’s a rarity to find fresh milk in hot drinks in Switzerland, but for instance a London hotel would one hundred percent have proper barista ingredients, and it would have rounded out the stay beautifully.

everything

nothing

spa

the staff at the reception were not too kind and friendly

Awesome SPA, very good food and breakfast.

Booked the Alpine Suite for better privacy, staff decided to occupy the room next door with a 24/7 howling and barking little dog. Owners just left the dog in the room... Called the front desk twice to ask for help, no change. No apology upon checkout neither. Sad and Unacceptable.

The restaurants and concierge service were pretty good

The reception service was terrible.

it was new and clean

the service at the bar was catastrophic, the food var expensive and service was poor

everything amazing

nothing