Breakfast was great

There was 2 Christmas party’s on I felt they had No time for the people stopping in the hotel we booked an evening meal but got forgotten waiting for a glass of wine after ordering it after 40 mins of waiting we had to go and find someone !

On arrival the Crowne Plaza Hotel Newcastle was decorated beautifully for Christmas, Lovely hotel, all staff very friendly and welcoming, Breakfast was fantastic, all staff happy to help, lovely food, lovely rooms very clean. Close to all amenities, would definitely stay here again.

Room so clean and comfortable - breakfast really excellent ,and overall a great experience - location is also really excellent, struggling to find any problem with this hotel.

No issues at all - never been able to say that about a hotel before

Room was lovely and spacious. The bed was very comfortable. Loved having a separate bath and shower. It was great having the iron and board there as well as the hairdryer and tea making.

The breakfast was not so good. We were told at check in that breakfasts was on till 12. We had a lie in, then discovered that it stopped at 10:30. We had planned to have a swim first, but couldn’t or we would miss it. The food was running out and took a lot of time to be replaced. We kept asking when the new food was coming and just kept being told soon. It was busy, but then surely they would know that and should have planned accordingly. We ended up having to leave without some of the breakfast.

Polite and helpful staff with a relaxed atmosphere, the room was excellent and the bed was even better.

If I was being critical I would also enjoy a sauna in the pool area but the steam room was great.

The room was nice, bed was comfy, warm and brilliant tv in the room. Nice to have the option of bath or shower also. 8/10 for the room for definite.

Spa area. Changing rooms were not clean at all, towels all over the place, dirty lockers, gunk on the floor

It was honestly fantastic can’t wait to stay there again

It was perfect

Comfy bed big toom

The toliet didn’t flush, we didn’t get told what time check out was and the cleaner tried to come in at 10:30

Rooms were good, front of house staff were very friendly and efficient and restaurant staff were attentive.

Housekeeping really let the team down. We had to ask them to return as bins weren’t emptied, beds not made and tea and coffee not replenished.

The size of the room and bathroom much bigger than other hotels and the bed was extra large and very clean and comfortable

Could have stocked the mini bar

Location, lovely food, easy parking

view from window very disappointing.

Spacious room, good bathroom, comfortable bed, lovely staff, decent food, well located for train station

Spacious room Very clean

Sofa bed for 15 year old daughter wasn’t comfortable

Breakfast was incredible, Staff were lovely, Room was spacious with huge shower. The Spa facilities were lovely. The place was completely spotless. Would definitely recommend staying here.

Was slightly worried about it being so close to the train station but you couldn’t hear a thing.

Location, room, staff

Finding empty bottles of complementary soaps, moisturiser, running out of toilet rolls, and having to ask for more towels. Finding the housekeeping staff had not closed the room door - we just pushed it open, not needing our key card. It seems that housekeeping staff either aren't allocated the time to do the job properly or are not being supervised properly and are letting down the good work of the rest of the hotel staff. Our stay was a week, and the hand moisturiser wasn't topped up all week even though we brought it to reception to remedy

Breakfast was great, loads of choice and variety

Nothing, the staff were great

Stayed here before perfect hotel

Nothing I didn’t like all good

Nice breakfast. Good location

Cleanliness of room. Tea arrived in chipped cup. Loose slab in pool area that I tripped over. Jacuzzi not working. Ordered bathrobes on arrival and had to request again the following evening.

There were lady birds all over the bed. A condom packet in the bin and we asked to keep room open xtra day and we’re told was fully booked but we’re rooms on booking . Com

The club lounge

Nothing

The room was much better equipped than expected, the mini fridge an unexpected bonus for chilling drinks, a very well catered for hospitality tray, plenty of shower accessories was wonderful as I'd forgotten some of mine. Nice decor, good bathroom lighting. Ironing facilities also a great touch that I didn't expect and a safe, I actually felt like I was in a much grander hotel than what I'd paid for. Staff were very polite and helpful. We didn't have breakfast so can't comment on the food/restaurant but I'd definitely return, very impressed.

Nothing.

Clean and spacious room, close to arena and city center

Nothing

The hotel was in an excellent location. Lovely entrance area and comfortable room.

Staff were not very friendly

spa facilities available for guests to use fabulous breakfast

The lounge access was a fantastic part of the deal so easy to use. Floor only for lounge access people so not a lot of evening noise. Card entry to door to get to your room so very private. Central location.

We were given an accessible room which wasnt stated on booking.