Palace Hotel Tallinn, a member of Radisson Individuals

The service I received even before our stay was amazing: everyone was so helpful, friendly and quick with their replies. I had a couple of requests as we were celebrating a birthday and they made it all happen. On top of that they surprised us with a cake and that was such a lovely touch on top of everything else! Can’t hype this up enough!

Very nice and cozy. All the staff are very accommodating and helpful.

Nothing.

Lovely stay at Palace Hotel Tallinn. The location is perfect, just a short walk to the Old Town and Freedom Square. The hotel was clean, comfortable and beautifully maintained. I really enjoyed the pool, sauna and steam room after a day of sightseeing. Breakfast was also very good, and the staff were friendly and helpful. Would definitely stay here again.

The hotel is perfectly situated near the old town and there's a 24 hour reception. For 45 euro a shuttle service can be provided and someone will be waiting for you at the airport.

We didn't get a decent sleep during our visit in this hotel. Above the ceiling (inside a grid in the ceiling) something was dripping two nights in a row. It drove us crazy. The more we focused on it, the worst it got. When I mentioned this to an employee he said they "would look into it". They never did anything.. The room was also on the side of the road. We could hear the traffic (buses, cars and trolleys) really well. When you combine this with the dripping sound and the fact that the beds didn't really have a mattress but rather a topper, you get a perfect recipe for a bad sleep. I would also like to mention that the staff member checking us in wasn't very polite. When he wanted to sell us something (some sort of discount) and we politely turned down his offer, he acted snobby and patronizing towards us. All things considered we don't understand why this hotel is consided to be a 4 star hotel. We would give it 2 stars.