clean

view location

the staff

the noise and the fact breakfast is not included despite the agreement during the booking

Friendly staff

noisy when trying to sleep

very good location, staff was great

as soon as the AC was turned ON it generated a strong humidity smell.

Pool facilities are nice

Old rooms, renovations are required

Very good location

Not very friendly personnel, in general old hotel that requires renovation

the location

it’s really old, dirty… and noisy

The pool! It was a quiet room and the coffee maker + free coffee in the room were a big plus. The staff was helpfull and very friendly.

As vegetarians we weren´t too thrilled with the restaurant, but you had supermarkets nearby. So it wasn´t a problem.

Nice hotel!

Location 15 min from ADO bus station. very spacious hotel lobby, cafeteria, pool area, common areas.

overpriced small room with obstructed view to the pool, we got to see the ugly roofs around. pool is big and nice but needs al some maintenance work. We got raggedy old towels at the main desk with a $300 pesos fee if lost. very slow service.

Discrecion

No jacuzzi

good position, near Av Tabasco and main restaurants

it was not the first time I stayed in Hotel ViVa. however since last time I have been noting a worsening level of the room reserved through Booking. this time there was not a internet connection, and it was quite noisy

A very nice hotel in a good location. The staff was friendly and helpful. A very good value. We had an easy walk to see the Olmec heads and zoo. Highly recommended.

The WiFi was slow and intermittent. Breakfast was good but the dinners were average. There are other good options nearby.

location and clean

bar close too early

I choose places for swimming and this hotel had a fabulous pool for laps. La Venta to see the Olmec heads are within walking distance and the hotel is easy location with parking in and out of the city.

A large room, large bed, complimentary airport shuttle, balcony and great location.

The pictures look nothing like the real thing! A very run down and old hotel. Not a 4* hotel as advertised. A 2* at its best! Looks like this old is about 40 years old and no work has been done since! Old towels and sheets, no phone in the rooms, no fridge or safe box. Not always hot water, super busy and noisy hotel. The walls are paper thin and most rooms are joint rooms, so when guests are staying next door, it sounds like they are in the same room. Broken lock on the terrace door which I did report but it was never even looked at. No mosquito screens on the windows or terrace doors. Old A/C unit, everything was old and broken. Horrible hotel. I would never stay again. The pool was nothing to write home about either. I did not even use it.

The pool area

We all ended up with food poisoning, awake at two am with my youngest child who is 5. Not impressed at all. Quite annoyed. Even with playing it safe by not eating at the buffet (we have been sick from hotels from buffets before) ni idea what exactly made us sick as we all had something different. I'm honestly at the point where hotels are just a growing ground for bacteria. Oh yes, all you can smell when the A/C is on in the room is mold and sewer.