Great location

Location

Parking

Lovely large rooms with separate bedroom and lounge room overlooking the hotel pool and harbour. Our son joined us for a night and housekeeping transformed the sofa bed into a double bed at no additional charge. Hand made Easter Eggs outside our door on Easter Sunday was a lovely touch.

Unfortunately, the new waterslide resulted in high pitched screaming periodically from 2-7pm; despite the fact that the hotel rules stated that the waterslide would be closed at 5pm - it wasn't. Lovely to see children having so much fun but perhaps a hotel staff member giving out Easter Eggs to children who came down quietly would have minimised this problem.

Spa and balcony with a view The pool looked amazing

The piss smell in our room

The facilities

The bathroom

Pretty much nothing

Breakfast was a mess. Plates were not clean and food crumbs all over the floor. Breakfast selection was poor. We asked the staff for a clean table and she shrugged us off and said to go outside when all the outside tables were occupied. I asked her if she could remove the empty plates from one of table and she completely ignored us, so we ended up moving it ourselves. Some of the empty tables had used plates on just sitting there. It was like they didn't want people to come sit down for breakfast. The staff seemed unorganized and didn't know where to move or what to do. I don't think they were prepared for a lot of people turning up for breakfast during the long Easter holiday. Some of the staff enjoyed talking to each other more than talking to the guests waiting for their attention. The rooms had no bottled water for guests, at least put two complimentary water for your guests as a welcome gesture. No milk in the fridge for coffee or tea. The bathtub was slippery once you use soap, so be very careful. My husband ended up falling hurting his back and spraining his ankle. Perhaps, a good idea to put a non-slippery mat inside the tub. We called the reception a few times in the night and no one picked up. The housekeeping staff woke us up at 8 in the morning to clean the room. Like who does that? We came there to relax. The hotel is in a great location. But the hotel itself does not offer much for its guests.

Good breakfast

No sweet biscuits in room to have with self serve coffee

Loved the location of this accommodation. Right on the water, very quite room, pool was amazing. The slide is pretty good too! Valet parking was a lovely addition. It is within walking distance to many restaurants if you don't want to eat at the hotel. Staff were super friendly and accommodating.

Bed was a little firm and shower pressure wasn't that great but water was temperature was good. Lounge was a little uncomfortable and I couldn't figure out how to work the TV, in the end I didn't need it, but would have been good to figure it out :)