good for kids

little bit not clean, too soft beds

loved everything about it

The hole experience was wonderful 😎❤️

We had the same apartment as last year and loved it. Pool view with big balcony. Staff so friendly especially the kids club team. My 7 year old had a great time taking part on the activities.

Second visit here and the kids were so disappointed on arrival they noticed the playground and football pitch was gone. Website still states that they are there!! Unfortunately we won't be back again as the hotel seems to suit families with smaller children.

Staff was absolutely great which compensated a bit of our frustration. Lobby and other places were clean and well mainteined. If i would have another change i would not go to this hotel with kids.

We planned our stay for familly of 4. 2 adults and 2 kids ( 2 and 5). Hotel was advertising a special kids mini aquapark with slides , small pool and couple other attractions. Only during check in we found that actual aqua-park should be ready next month... (still in construction stage).Our main focus was just make sure kids will have something to do without traveling far. Also a small kids playground was closed in the morning (during breakfast). We could see other kids dissapointed as well. Regrading food. Selection was great but dull. Keep repeating everyday. Lack of fresh vegetables like tomato, peepers. During the dinner over a week i havent see broccoli,cauliflower, carrot or mash potato etc. Room self at start wasnt properly cleaned ( was a good bit of sand on floor etc). We could feel smell of smokes as well ( whoever was in there before us must to smoke inside the apartment). Room was big enough but photos presented didnt give the real size. Indoor swimming pool was open only till 5pm- which is to short especially for kids ( what would be the point to go to indoor pool during the day when is beautiful outdoor). Lack of green field was uncomfortable as well, no room to play football etc. First day impression we had was to go and change hotel immediately. That was May-day week so everything was fully booked.

great for kids

the room was dull and tiny ..no amenities (iron etc!..shower was difficult to work (wouldn’t work at the best of times) hairdryer is dated ..view was looking into someone’s back garden

It is a great hotel, with everything to entertain my kids and us, the food was delicious and plentty to choose from, the pools are big, they have a big playground and the kids club. They also have other restaurants for lunch as well.

I didn’t like the mattresses, the beds are old my back hurt every morning whe I got up they need to update them. I also didn’t like some workers from the restaurant located behind the pool they we’re stingy and nasty. Also at the bar there were short staffed, but the were very nice.

kids loved kids club

the lobby really looked nice and the pool areas were also nice

the pool areas were not clean, lots of hairs everywhere, old rooms and hallways.

The pools & reception staff where so nice

not much around area

We liked the rooms and the food there was an excellent variety always really fresh and very well organised breakfast and dinner, half board was excellent and location was very good for buses to all areas near a plana bus depo for excursions great staff in there, monserratt is well worth a visit if your kids are older, pools are great loads of room and, plenty of sun beds no problem getting one any time of day no need to book beds. Fantastic place for primary school kids fantastic night time entertainment fir kids and a couple of times in the week for adults as well. We had a pool view opposite the entertainment stage don't book pool view if you want an early night although music etc is finished by 12 mn but we didn't mind. Air con excellent..

Beds are really hard, reception staff very curt and didn't share information easily had to be asked about everything towels pool times wi fi and safe operation no instructions for any of these in the rooms, maybe it was a language thing...WiFi was poor during our stay ...May have been weather related ..only English speaking channels on TV are CNN and BBC world news ...everything else is dubbed to Spanish and picture was poor...nothing much for older kids late teens ...but there is a teen den...not very many teenagers there though so the only reason i would not choose this hotel again due to being more geared for younger kids and mine are late teens

Our room, its location & all the facilities

While the food at dinner was good on the first 2 nights, it was very disappointing on the last 2 nights.

The swimming pool and children disco, shows

The big slide in the swimming doesn't have safety fixture, a bar over it to hold in order to sit down. Lack of it caused my fall on the head and I needed to go to the hospital 😒 after a month my muscle pain has not subsided 😒

Pool and children's club "Daisy" caters for all ages. Staff were very helpful.

No car park for use by guests, there is some around the building but these are taken quickly. My son had to park 10 mins away. Some of the food at dinner could be to adventurous for my husband and I but maybe that's our issue 🤔

The Daisy Club, food and staff are excellent. They are always willing to help. The pool was brilliant too.

Their was no car parking at hotel really which meant I had to park battle for the unmarked spaces surrounding the hotel or park 10 minute walk away and pray my rental was unscathed.