Lovely modern room. Superb pool. Plenty of sun loungers and easy access to the bar. Staff excellent.

Nothing at all. Couldn’t fault it.

the location

noise of aircon just outside our window food room service do not respond to online order no telephone at the room

It was a beautiful hotel & the rooms were great. Awesome location and close to everything and lots to see in the hotel.

We had no hot water for 24 hours so couldn't bath the kids as it was freezing. We also had an out of date room service menu so when we went to order it was not available. Lastly a friend organised a surprise for us and it was missed and I had to go down and chase it up after waiting 45 minutes.

The location was good.

The rooms were dated, and not very clean. Our toilet leaked throughout our stay making puddles on the floor of the bathroom. There was no hot water in the morning, when I went to reception to let them know could be heard on the phone refunding someone’s night for the same issue, but offered no compensation to myself. The price very much didn’t reflect the quality would not stay here again.

Nicely refurbished since I last stayed there. food is reasonably priced.

Unfriendly gent on reception when we arrived. Im used to paying on checkout and he insisted we pay on check in. Having just spent 4 nights at the Sheraton Mirage on the gold coast and paying when we left it was a surprise. I did not appreciate his brusque manner.

Nicely presented and clean

Poor service. My dinner order was totally lost. I sat with my colleague eating a plate of chips while she ate steak and my barramundi never arrived. They lost my order for my Shiraz too, yet everything was ordered at the same time. Needless to say we did not eat there again. Also, I didn't realise that not having my bed made (as requested) also meant that I wouldn't have my milk or tea re-stocked. Not happy the next morning.

location was great

The little flying bugs in our room.