Great location lovely pool

The tap water

We had beautiful weekend away, the Hotel was quiet and clean and we had a gorgeous view of the river! We will certainly use it again!

The things we liked were, lovely greeting at reception, we were in the executive suite which was lovely and the outlook was very beautiful, nice pool area and great location to be able to walk to shops and restaurants. Things we did not like were one evening we decided to dine etc at your restaurant. Before dinner we ordered some drinks from the bar area which they said they would deliver to us in the lounge area, after waiting 20 mins and watching other people receive their drinks that ordered after us, we enquired at the bar, and were told sorry we are just about to make it, obviously understaffed. Then after enjoying our lovely entree and main meal in the your restaurant we decided we would order dessert and a coffee but sadly we waited a very long time for the waitress to come and ask us but this did not happen as the 2 waitresses were busy doing other jobs, perhaps under staffed again and so we sadly decided to leave it and left. We were very disappointed in these 2 incidents which lacked attentive service, especially in a bar and restaurant at a highly rated resort. We dined elsewhere the following evening and were waited upon by very attentive staff, meeting all our needs in a timely manner. This may seem a small thing but to us, staying in a beautiful highly rated resort, in a beautiful suite it certainly tainted our overall view of your venue.

We love that the family rooms are a great size and the friendly staff

Our initial experience at the resort was less than ideal. We experienced a delay of over an hour past check-in time before our room was ready. The resort compensated with drink vouchers, but there was noticeable reluctance to offer anything beyond standard options. This was unexpected for a resort of such prestige and price, particularly given the inconvenience on our part. While the staff were sympathetic, it seemed their hands were tied by management policies. The room itself was satisfactory, though it showed signs of wear. A notable issue was the inconsistent hot water supply, which affected several of our showers. The staff were prompt in addressing our concerns, but the problem persisted. Aside from this, the room was comfortable and we slept well. During our stay, we noticed the resort was particularly busy with families due to the school holidays. This made the pool area quite hectic, though it did quieten down after 7pm. However, the aftermath of the day’s activities left the area rather untidy. Dining options within the resort were limited and not very inclusive for those preferring non-meat dishes, prompting us to dine elsewhere. Thankfully, the resort’s location is convenient, surrounded by a variety of food and drink establishments. In summary, the resort’s natural beauty is undeniable, but the overall service and facility management fell short of our expectations, especially considering the premium cost.

Under-staffed wich meant very slow service or no service

Great view. particularly great for people who are looking for peace and quiet away from traffic and busy life