Kawaguchiko Hotel

Old fashioned hotel, but with its soul. Nice onsen open till midnight. Rich Japanese style breakfast served by very kind women.

Quite worn out.

The location and the view were excellent. The hotel is right on the beach, so it's possible to go for a walk or a swim. There are shops nearby, and the gold mine museum is only 5 minutes walk away as well. The hotel looks like it's been newly renovated and has western-style beds. For such a small hotel it even has 2 (private) onsen baths, which are amazing after a long day of sight-seeing.

Booking.com's details on the hotel were incorrect, which caused a lot of problems. The room DOES NOT have 2 beds, it only has 1 double bed, which was not an option as I was travelling with a family member. Luckily the hotel staff were very fast to reply on LINE app (LINE contact details stuck on the front door) and could bring a futon. The hotel staff were SUPERB in helping to sort out this problem! Booking.com on the other hand were atrocious! The only way to contact them (in english) was via an international phone number, then it was 20 minutes arguing with the support person, who, at best, promised a response from the incident team in the next 2 hours. This is simply not good enough - it was already very late in the day and there was no way to know if a solution could be found. They also refused to issue a refund on the spot so that we could find alternative accommodation. If it wasn't for the hotel staff, I don't know what we could have done. I WILL NEVER RELY ON BOOKING.COM AGAIN IF THERE ARE ISSUES!!! I have trusted this site to help support me in english if I ever have an issue, and the first time I did, I felt extremely let down. From now on I will use alternative sites as a preference.

Beautiful property. Covenient location, close to many restaurants and convenience stores. Ample parking space. The hotel overlooks the lake and has scenic views of it. They have a deck to see Mount Fuji. But if it is cloudy, the mountain would not be visible from anywhere in the town. They serve a lavish Japanese breakfast which you have to reserve in advance. It’s worth the price, experience and taste. The staff is considerate and hospitable.

Lovely environment . Beautiful view of the lake .

Not very clean . Shower curtain was mouldy . Experienced some sort of insect bites and itching over the body after sleeping on Tatami mattresses