Imperial Hotel Tokyo

Imperial hotel is a wonderful hotel! Fabulous buffet breakfast with excellent selection! Room was very large and luxurious. Staff was very attentive and helpful. Would come back in an instant!

Nothing.

Sauber

Preisleistung sehr hoch

Staff so friendly, excellent service

Good location (right next to the Hibiya train station). Respectful staff. Comfortable bed and good view if you stay on higher floors.

There was a BIG COCKROACH in our bedroom and it took the staff good 10 MINUTES to finally arrive at our room to take care of it. The team asked us that if they sprayed the COCKROACH, we had to grab all our stuff and move to another room in the middle of the night; however, they did NOT give us another other options if we didn’t want to change a room. ALSO, they broke my luggage handle during luggage storage service. They were very respectful but not helpful - they apologized, but did NOT offer any solutions. Very passive experience. I was extremely disappointed. It was not worth it, and it did NOT meet a 5-star hotel experience. Would NOT stay again.