The Kingdom Resort

Everything the fact that you find everything in the facility

Nothing

Room always comfortable and clean. Property is well maintained and everything is clearly marked. Facilities are generally ample.

I would prefer more al-a carte menu availability, the buffet is not a good option for me. one of the cleaning staff cracked my coffee plunger. The good point was they came to report it to me, apologise, and when i suggested it, they came back with a coffee pod system to at least allow me to have coffee during the rest of my stay, I apprecaited that but am still having to replace my coffee plunger at my cost

Everything

Nothing

Good room

Upon arriving at reception, we were embarrassed by the receptionist who said our stay wasn't paid for, a horrible situation. It seemed like we were trying to use the room without paying, the first time this has happened to me on the Booking.com platform in years of using it. Even though I don't speak English and understood a little of what she was saying, I showed her the payment confirmation on the Booking.com app and the printed receipt, and even then they refused to give us the room key. She then called a young man and explained that she couldn't find our payment confirmation. He told us we could go to the room and they would check. Even after he said this, the receptionist still wanted to charge me again for the stay I had already paid for, and said that if they found our payment they would refund the amount. I said I wasn't going to pay anything more because I had already paid and shown all the receipts. She said: "Okay, you can go to the room, we'll sort it out tomorrow," and gave us the key. We stayed for four days, and nobody came to say anything, much less even apologize for the terrible inconvenience we went through.