Le Grand Kyu Karuizawa

立地が良い。格式を感じる。部屋の浴槽が広くてよかった。

部屋の換気扇の音がうるさく、フロントに電話したら換気扇を止めてくれた。朝食が思ったより品数が少なく残念。

Lounge, room, service

We really enjoyed our stay. The rooms were clean and spacious, the staff were wonderful, and the breakfast was very good, although we would have appreciated a wider choice of coffee options. The rooftop open-air onsen was especially enjoyable. The hotel is also very well located, within walking distance of Karuizawa Station as well as many restaurants and cafés. The only thing we missed was the option to order a lighter à la carte dinner, as the only choice was a set menu and we do not usually eat such large meals in the evening. Overall, we had a very pleasant stay and would happily return if we visit Karuizawa again.

As mentioned above, we would have appreciated a wider choice of coffee at breakfast, as only black filter coffee was available. We also missed the option to order a lighter à la carte dinner, as the only dinner option available was a set menu.

Location and general quality of the room.

Staff couldn't speak english so it was difficult to get help. Check in time is too rigid. We arrived earlier than 3 pm and the room was ready but we were not allowed access till 3. all other hotels allow early check in if the room ios ready.