Staff was very nice- cool little boutique hotel on oceanfront in downtown Alexandria. Sort of British colonial style. Sweet little old fashioned elevator to upper floors. Nice pub style bar that serves food. Lots of hotels and restaurants nearby. Walk to major attractions.

Incredibly busy area with tons of traffic on water front road.

Yasser the bellman, and how honest he is, I lost my wallet at the lobby, he found it and bring it to me at my room, and he refused to accept any reward. Nagham, the guest relation manager and how she made sure that my stay is very comfortable.

None

Location, Hygiene, staff, food

Nothing

Style

Rooms are nice & beds comfortable

1. Room smelt bad 2. Room air condition not working but after showting to the receptionist he opened the AC!!!!! 3. Receptionist forgot twice to activate key card .. very frustrating especially i am old & had to wait after a very long day

Reception behaviour

Cleaning,shortage of equipment,bad smell at bathroom

Location and decoration

Noisy and parking

The hospitality

The hotel is very old.it needs immediate renovation.the rooms smell due to the old carpets

the classic style and excellent service

everything is super

I get a middle room, high floor with a very nice seaview! love the hospitality here, especially the hotel staffs, very friendly to us. I didnt regret stay in this beautiful, well maintained historic hotel. Location also very good, just in-front of the corniche.

no comment

location

Elevator no parked no swimming pool

I lived in Alexandria 50 years ago and stayed at the Cecil a few times ,the city has changed a lot since then except feror the Cecil the change was for the better.Some how the hotel kept its impressive grandiose with a touch of modernity.Iwould like to thank all the staff but especially Riham at the front desk for her care and hospitality ,also the house keeping people Samia and her colleague and feel certain the Cecil Hotel will see more and more of me and my family and friends. Thank you all for a pleseant stay .Dr.Zeyad El Mughrabi.

Actually nothing

Breakfast. Dinner/ food and the view.

everything was great , spacial and great thanks for MR MOHAMMED MAKAWY for everything

nothing

very friendly staff

The food was excellent. Housekeeping was professional. Location is superb.

The receptionist was not professional. I left a note of arrival time between 12 and 1 pm. I did not receive a response from the hotel. I arrived at 11.35 am and received my room at 1.15 pm. When I arrived, the receptionist did not give me a time frame during which the rooms will be available. And only after I stressed about having a time frame for this, and that I have left a note of arrival at 12-1 pm without a response from the hotel, I was told 20 min. I know well that check-in starts at 3 pm but the hotel has had to respond to me that having the room before 3 pm is not available. The luggage carriers were not professional, one of them was carrying my luggage for another client checking out!! It was only that I noticed this, then my luggage would be lost!!

The whole ambience of the place. It is a lovely venue to visit or to stay. Friendly and helpful staff, and the place just oozes a luxurious charm. The breakfast is highly recommended.

Not really a complaint but upon our arrival the desk staff claimed that the price agreed through Booking.com was wrong and we needed to pay a surcharge. We refused to do this and to their credit, they eventually agreed to honour the agreed price. Staff were professional and highly courteous throughout all of this. To be certain then, this was the ONLY negative, in an otherwise wonderful experience.

It is very centrally located. The hotel still tries to maintain the old world charm which is getting rare. The old style lift was delightful.

Rooms are very small and very, very noisy - not so much from the noise outside but within! We had to ask to be moved to a quieter room. The cleaners and other staff do not seem to respect the sanctity of the visitors and talk at the top of their voices as they go about their duties! The room furnishings need to be upgraded

Amazing hotel makes you feel that you travelled in time , the stuff is amazing

Nothing

All staff are more than excellent Location is prime Calm rooms

Room 521 smelled very bad View is not nice Food wasn't as expected No HDMI to connect to the screen