colazione buona - posizione buona - parcheggio scomodo

rapporto qualità-prezzo; stanza angusta e claustrofobica con pavimentazione in finto legno gonfiato che ostacolva lo scorrimento della porta; dispositivo scarico vasca rotto

Frühstück-Buffet war superrr…

Die Zimmer sind ein bisschen in die Jahre gekommen. Einige Abnützungen im Zimmer, Farbe weg, Boden hatte Luftblasen. Ueberschwemmung beim Duschen, Spritzschutz war unzureichend.

Breakfast was brilliant, so much choice! Staff were super friendly. Could have my dog overnight for a 20chf supplement and they even gave us a puppy goodie bag. The bed was very comfy and everywhere was exceptionally clean. The hotel is a lovely walk along the promenade from Lugano to Paradiso.

I am a partial wheelchair user which means I can walk short distances. I did not ask for a disabled access room as I can get into and out of the wheelchair and walk around little bits, fold up my chair and get in and out of shower, etc. We were given a disabled access room on assumptions that I needed one even though I stood up to the check in and walked from my chair to the desk, plus we hadn't pre booked this. I am not annoyed,at all, it was done through kindness and being thoughtful of me but it would be nice to be asked first. However, when accessing the room I could see how difficult it was to maneuver your self in the wheelchair into the room with such narrow walls. I tried it and my knuckles scraped the walls. There were many things which could have been improved to make access easier or more enjayable (if I would've needed to stay always in my wheelchair). It was by no ways a bad room, however some input from disabled people could be worthwhile. More than happy to assist on advice.

La struttura è arredata in stile moderno con un’attenta cura per i dettagli. Stanze davvero confortevoli, staff gentilissimo e colazione con ampia scelta di prodotti freschissimi. La distanza dal centro di Lugano è di pochi chilometri e l’hotel è ben collagato con i mezzi pubblici (i quali per chi alloggia sono gratuiti).

Cambierei i phone nei bagni, che sono parecchio datati

La camera era ampia ed il letto molto comodo. Personale molto cortese e subito hanno provveduto a riparare la macchina del caffè a capsule che si era guastata La mattina passata a nuotare in piscina pulitissima a temperatura gradevole mentre fuori vi erano meno due gradi. Costo tutto sommato accettabile per un albergo a 4 stelle.

Un po' decentrato ma si arriva al centro di Lugano in 5 minuti con bus che passano davanti l'albergo ogni 15 minuti.

Tout est bien!

La douche vitrée vers la chambre, on voit la personne qui prends la douche… mais bon j’étais seule alors ça va…

Les extérieurs et le grand lit

La douche , thermostat cassé impossible d’avoir de l’eau chaude malgré 20 minutes dessus à tout essayer. Pas de pression non plus. Donc fini par prendre une douche froide en mode réveil matinal original! Pas de télécommande à dispo de la tv donc pas pu allumer la télévision. Le plus énervant ce fut quand j’ai informé la réception que je n’ai pas pu prendre de douche chaude car le thermostat est cassé et que sa réponse a été je prends note pour qu’ils aillent réparer, sans geste ni profondes excuses vis à vis de ma situation!!!!

Worth the money, friendly stuff, great location, great breakfast and clean room and bathroom!

Nothing - we were welcomed very nice