The 3 bedroom penthouse was very spacious for our family of 6. The place was clean. The pool area is nice. The staff was friendly. Easy access to 5th Avenue and taxis for excursions. Concierge was very helpful and friendly.

The penthouse looks a bit aged and could use some updating and a new paint job - lots of scuffs and markings on the walls. It only had a countertop seating area with 4 bar stools which didn’t work for eating in with a family of 6. Based on pictures, I expected the deck to be really nice and a place to lounge at during the day, but it was really small, looked dirty and there were no loungers to sit in.

great value per money, clean, right on 5th ave, friendly staff and well equipped kitchen

check-in process is a bit long with forms etc. water pressure in the showers was not amazing.

Comfortable and great location.

washer broken

very clean and good service

good location next to 5th avenue

clean and secure

can be a bit noisy from 5th Avenue - no fault of property

Great location, very friendly and helpful staff.

The condo was very clean however it seriously needs updating. The paintwork and furniture are old and tired and the cooker/oven needs replacing as did not work.

The complex was in a great location and we loved the jungle themed planting that gave privacy and created such a wonder atmosphere in what is a very busy location. It was a refuge from the liveliness of Playa del Carmen. We had a 2 bed penthouse condominium which included a large roof terrace with sunbeds, hot tub, bbq and areas of shade to sit. We used this terrace extensively through out stay.

It would have been better had we had direct access to our roof terrace rather than up a shared staircase. A higher gate between terraces would also have given complete privacy between us and our neighbouring condominium. Sadly the huge influx of sargassum seaweed which has arrived early this year meant the beaches were not pleasant to visit. This is clearly a big issue for all the resort beaches. We were pleased to have the use of our complex pool as the sea was unpleasant at best. We were affected by the sulphur smell of the seaweed on several occasions.

clean and centrally located

front desk was very demanding, need more people skills

Very good and friendly staff, fully equipped apartment, close to Main Street and beach as well, sound protected windows and quiet rooms if door closed , nice garden for relaxing

the pillows were too big, I prefer small ones

If you’re debating whether to stay at an all inclusive resort or this property, absolutely choose Porto Playa. My wife and I were so happy we did. You’re in the middle of it all. Mamita’s beach is a short 10 minute walk. All the restaurants and bars are right outside your doorstep.

The location was great, the value for money and the attention. rooms are very big and the bed really good!

Lovely pool in a quiet secluded resort just off the main Avenida. great brunch and lunch spots opposite. they decorated our room for our engagement which was very sweet. filtered water in the room was a nice touch.

the bedroom was quite dark and we were right on the corner where they were doing building or renovations next door. we went out the room early so it didn’t bother us too much but there was some noise and builders playing music early.

location , pool area and condo

bracelet wearing the couch cushions .. they move and slide

We had the 2 penthouse condos and they were lovely. I was a little concerned about being b so close to 5th Ave but if the doors were closed, there was almost no noise. Pool was very nice, everything worked well and staff was responsive. Well definitely book again.

We came in at 10pm and no one was at the front desk for about 15 minutes. We did let the hotel know what time we would be arriving. It was a little off-putting waiting in the street with luggage while tried and hungry

Service was superb and staff was super friendly.

location and exclusivity

the restaurant was 1 block away but the breakfast was spectacular and superb and amazing views, worth the walk every single day

Great size .. quiet building, central location, kitchen has everything including water cooler

Bed was small and not overly comfortable

No se hospeden en este lugar si no quieren estar inseguros ni arriesgarse a que les roben por parte de los camaristas. WE WERE STOLEN WHILE WE STAYED IN THIS HOTEL. THE CLEANING PERSON TOOK OUR CREDIT CARD FROM THE WALLET THAT MY HUSBAND LEFT IN THE ROOM AND THEY BOUGHT STUFF ONLINE THE DAY WE LEFT. UNNACEPCATBLE! RUINED OUR RETURN, HAD TO CANCELL ALL OF OUR CREDIT CARDS AND THE RESPOSE WE GOT FROM MANAGEMENT WAS: YOU HAD A SAFE TO KEEP YOUR VALUABLE STUFF INSIDE. SERIOUSLY?