Amazing stay! Staff were extremely helpful and friendly. We had a huge problem because a 2nd room didn't go through on booking.com. The team got us a second room without hesitation and gave us an even better rate than booking.com. Would highly recommend!!!

Location is good, there are many places to walk to.

I believe this condo scams customers for damages they didn't commit. When I arrived to my room, it took me two days to notice that the glass on the framed Mayan photo above our bed had been cracked. My fiance said not to worry about it as they should be aware of it, but just in case I took pictures of it in the unlikely event they would try and blame me. When I checked out, I told the receptionist about the damage and offered to give him my photos. He said it was no problem and I left, thinking the issue has been resolved. A few days after I returned to my trip, they emailed me saying they are charging me $50 for the damage. When I explained that it wasn't me and offered my photos as proof, they doubled down, saying that I should have reported the damage on the first day, not the last. I honestly don't think this would have changed the situation, and they are determined to charge me no matter what proof I give them. In short, I recommend not staying here unless you are prepared to be on the defense for any damages to your room. Take photos and report it immediately so you are not in my situation, though I worry that even that may not be enough and you could be charged anyways. There are plenty of other places in Playa del Carmen to stay at.

Great location next to the beach and one block from the main shopping area in town. The facility was very clean and quiet. Kids loved the pool. Secure access into the apartments and security guard at night. Within walking distance to the ferry and bus terminals if you want to explore the area.

Beach right in front of the hotel isn’t great. We would usually walk a few blocks either direction and they were much nicer.

loved the layout.spacious apartment comfy beds, amazing sea views and fab hot tub. easy check in helpful staff

Staffing at Maya Villa is lovely. Front desk is approachable. Policies are clear and reasonable. Concierge Daniel was helpful. Free rental bikes were super useful.

Honestly, not too much to improve. Hot tub could'a been a bit hotter. Shower head could have been a bit nicer. But that aside, this was a nice condo in a good spot for a reasonable rate.

great location, very clean

Very quiet room, and centrally located.

The shower head was spreading tiny rays of water everywhere. It should be changed.

Pool areas and staff

Just... wow! Never second guess staying here, especially if there's a discount. Will 100% be my go to for stays in Playa del Carmen!

No complaints at all. Wish the pool stayed open till 10pm but without a doubt this place has got the equation figured out.

Perfect location, that means really close to the 5 th Avenue, the beach and everything, and yet quiet accommodation thanks to looking to the courtyard. It was very clean and you could choose from more options of cleaning, so they do not disturb you every day if don’t need cleaning. The staff is nice, including the security guy. It has a good underground garage for parking. They give you a free beach towels, which you can change everyday. I think it was the best decision to stay here during our time in PDC.

The check in was a little bit long procedure. It can smell strange when you first enter. I don't know what it is, because it's very clean, but you get used to it and it's not too disturbing. It's still 10/10. The terrace on the ground floor is not very private, but of course that's not the fault of the accommodation, it's because of building.

it was spacious and cozy

n/a

the location is just perfect. walking distance to all location. the property in itself is beautiful and cozy. a must stay place.

great location but still quiet

I really liked it. maybe working hot tub jets

the aesthetics were nice, the property was clean

the second bedroom beds weren’t that comfortable to sleep in

location was excellent close to everything

clean and comfortable