The beds we’re comfortable , the room was clean

There was a smell in the toilet, the lifts took forever, it was overcrowded and disorganised

nothing

very run down and dated

Food was great Staff friendly

Nothing

Nothing. Do not book. I have stayed all over the world in both 2 star and 5 star and this hotel is not how the pictures look or what it says or priced at. we finally moved to a 4 star hotel in luxury round the corner called the Bristol for the same price.

Everything. We checked in and checked out within a few hours. There is no communication from the hotel regards to the refund we were promised. Customer service is shocking. Queues of people complaining. The smell of tobacco was overwhelming. Its like something out the 70s and smells damp and the furniture is literally rotten. We have been all over the world, stayed in 2 stars to 5 star. I have no idea how this hotel has a rating of 3 star. or such a high rating on booking.com as that’s why I booked. I have tried to contact over the phone and they pretend not to understand, they don’t respond to messages. Booking.com is also not getting a response from them. Or sorting the situation. The booking I made guaranteed 50% back. The manager told me we would receive 100% back. We are still waiting. I can still smell the hotel. It was literally rotten. The lifts are dangerous when they work. I was hit twice by the lift door while entering. Being disabled and having a lung condition the tobacco was very bad. the walk up the hill was also very difficult. The facilities are just as old and worn as the hotel decor and furniture.

Food and pool

Location, price, friendly staff, food improved. Reception staff were great and Miss reception staff from Columbia was a tonic for the hotel and a great ambassador.

Still seemed very Spanish orientated amd I know it's a Spanish Hotel.

Location, price, great friendly staff, clean and efficient, food has improved. Receptionist from Columbia, I call her Miss Columbia was a true ambassador and credit to the hotel, thanks for your help to all staff.

Food has still someway to go, very Spanish themed and I knownits a Spanish country and Spanish Hotel but should cater more for the British holidaymaker, gold cards were no longer given and are chargeable.

room was ok clean enough and comfty. was quiet but thats about it

food was vile! location is so far away from parts that doesnt state properly. no facitlities open. bar slow and queue with rude people.

Value for money. The pool.

The divide between the Spanish and British guests (not the hotels fault). Maybe it was the time of year but 80% of the guests were elderly Spanish guests and we did have a lot of ‘looks’ as to how we were dressed of an evening.

It was like a scene out of the 1980s film cocoon food was terrible

Rooms food beer was terrible

Friendly staff, very clean, comfortable beds, great shower. Large choice of food.

Very busy. Long queues in the bar. only one bar for a pre dinner drink and one member of staff working for that whole huge hotel.

Menu was basically for all the Spanish pensioners and they are very rude and ignorant it was my 75 year old mum and her partner that stayed never again think there better than everyone else

Not much

Great food, clean accommodation and right next to the beach

Some of the staff seemed as if we were an inconvenience and always on their phones. Especially on the rooftop pool

Bathroom was too small in my room

Bathroom could have been bigger

The hotel was basic, did expect anything more or else

My room was very small. Bed wasn't comfy.

The children loved the watersports and open areas

Food was the same across the two floors. We went all-inclusive. Was not worth it. Would not do it again

I like the food I like the slush puppies I enjoyed the entertainment staff that was very good

Waiting for the lift The pool upstairs Needed a little more shade for me when sitting upstairs