Beautiful and clean

10% “commission” on top of the booking.com price Most of the staff were lovely, one just needed to smile occasionally!

Location, cleanliness, good breakfast.

10% “commission” on top of quoted price.

The loveliest people in Peru! The staff and owners couldn't do enough to help us by organising trips, and transport, Such a lovely place to stay :)

the room was quite big and comfortable! they allowed us to stay one hour longer because our baby fell asleep and we didn’t want to wake him up.

the kettle did not work (they gave us hot water instead)

Great location. Good breakfast.

Nothing

Quiet room looking onto a lovely garden. Very relaxing place to stay. Rooms are comfortable with lots of character. The bathroom was clean and the shower had good water pressure. Great location. Helpful, friendly staff.

Breakfast was a little limited, but what there was was good and service always friendly.

lovely building, pretty gardens, good breakfast. lovely staff. very friendly and helpful. good shower. rooms were clean and tidy. perfect location

rooms were very hot! we had 2 rooms and only one had a fan, so we had to take it in turns! We asked for packed breakfast for our trip at 5.30am the night before, all booked but then when we got there at 5.30 it hadn’t been made. taxi had to wait 15 mins for it to get made for us.

The owners/staff were exceptional. A family environment that was very welcoming and inviting. The property was very unique and historical, a recent renovation made the hotel "like new" even though the property was over 300 years old. A diamond hotel that I couldn't think of one thing I would change.

I liked the entire experience.

The beds were most comfortable we slept in while in Peru. Soft, warm and cozy! The room was spacious and comfortable with a sofa/sitting area and small kitchen. Great for a family. The courtyards were beautiful and a terrific respite from the hustle of Arequipa! The location to the Plaza was perfect--not too far, but not close enough to hear the noise and experience the busyness. Very clean, overall. Staff was very helpful and packed us to-go breakfast for our last day when we left early.

While the bathroom was clean, there was a bit of a "sewer" smell from the drains. I suspect this was due to older plumbing in the area. Not a huge issue, but a small distraction from the otherwise great property.

perfect location, friendly welcome, they helped us speeding as much as they could the boarding time in the early morning. Room was nice and right in a wonderful internal courtyard. Breakfast very good

Very pretty, not cold, comfy bed the receptionist was fluent in french super cool to get a breakfast box the day we left at 3am!

Such a homely feel at the Casona and very friendly staff. This is a great spot to stay... close to the main square but out of the bustle. the courtyards are really relaxing and a bit of a haven. thanks for having us.

The staff was aware it was our 30 year anniversary and there was a special chocolate and a card waiting for us in the beautifully decorated room. This hotel combines the elegance of the 19th century with modern conveniences. The architecture reminds you of the history you contemplate in the tours. The personnel is trained to ensure every interaction is pleasant. The included breakfast is personalized, as per order. It is not a buffet, you get to order it to your liking. The owners are on-site, engaging the guests, ensuring every need is meet, from your meals to helping with tours or transportation or finding a good restaurant. In the evenings, there is coffee and tea available and elegant/relaxing areas where you can sit down and meet other guests. The location is simply perfect. Two blocks from the main square. Close to stores and restaurants.

Absolutely beautiful hotel with very friendly staff and the owner is very helpful. The room was comfortable and spacious. Great location and quiet.

Not sure!

Excellent location just two minutes from the main square. Very friendly and flexible owners. Beautifully restored old building, thick walls so very quiet. Clean rooms and comfortable beds. We liked it so much we booked it again when we unexpectedly had to change plans and return to Arequipa for another night

Everything was excellent! Located in a beautiful historical building, renovated with a lot of attention to detail, only 3 min walk from the center this hotel was our home away from home in Arequipa. Nothing was missing. The staff was very helpful, taking care of everything we needed: same day laundry, breakfast to go, late arrivals, arranging taxis and everything for us. We felt really welcomed and always greeted with a smile! The breakfast was always fresh and with plenty of healthy choices. Room was very clean, with nice modern shower...Highly recommended !

Everything was great at this hotel.. amazing staff that is friendly and makes customers feel welcome.

Very beautiful building, tastefully furnished. Spacious and comfortable rooms. A really great offer for the current price (under 50 US-$ via booking.com with Genius-Account). Just two blocks from Arequipa's unique Plaza de Armas but still calm and quiet. Well-balanced breakfast.

As said, the place as such is great. Very minor details that most guests won't care about - but maybe some will: (1) Guests have no key for the outer door and have to ring - I personally prefer the privacy of moving in and out on my own, (2) The ancient rooms have a little skylight - part of the great ancient architecture - so if you need it dark in the morning to sleep until late, bring an eye-patch :) Despite the really (!) great standard, one thing that disturbed me: During breakfast I unwillingly was present during an argument between the owner and a guest on some phone bill issue. The guest's mistake - but from the owner's side no sensibility to distinguish between "being" right and "doing" wright, harshly interrupting the guest when trying to (politely) explain herself - uncomfortable, and more so in public with others present. Not my understanding of hospitality. My advice: If you let people speak with a more understanding attitude - even if there wrong but without bad intention - issues are solved in a minute instead of twenty, and usually to the understanding of a client who otherwise will feel pushed.

Very friendly staff, very clean place. They gave very helpful tips and individualized the breakfast for us to vegan options, very nice!

The rooms in the garden are much nicer than in front of the street, can be a bit noisy and no window

Great hotel and helpful and welcoming owner!