Atendimento

Higienização do bwc Ar condicionado não atendeu o calor do momento

Piscina , bar

Ar muito fraco gelava pouco , Quarto e bw precisam de uma repaginada Tá bem ultrapassado pois o hotel É muito bom no geral

Tudo perfeito! Muito limpo, confortável e ótima qualidade em tudo

Tudo ótimo

Amazing staff. Very helpful and kind.

The state of the hotel is poor and run down. Many things in the room was not up to standard. It is more a 3 star hotel than four star

Bom atendimento da equipe, sempre atenciosa. A localização do hotel é próxima de restaurantes, mercados, drogarias e um shopping, interessante se quiser ficar próximo do hotel para jantar à noite ou comprar algo. Foi disponibilizado um berço, estava com criança de 1 ano.

Hotel nota média, achei que a avaliação do Booking superestimou o hotel. Exemplos: não tem nicho no banheiro (então shampoos e sabonetes ficam no chão), não tem chuveirinho no banheiro, ar condicionado mais velho e mais barulhento, café da manhã semelhante todos os dias (bom, mas nada surpreendente) e o chá da tarde bastante limitado.

Ficaria horas aqui falando das estruturas do hotel que são fantásticas, como também a localização, o café da manhã, e os ótimos cardápios do restaurante. Mas o grande diferencial foi o atendimento impecável do time de profissionais, com destaque: Recepção: Thiago, Márcio, Marcelo, Cinthia, Luzmarina Buffet e restaurante. Anselmo, Sebastião, Gustavo Camareira: Margarita Parabéns também aos demais e não destacados e obrigado. Até a próxima.

Sugestão melhorar a acústica nas dependências e um melhor controle no barulho por parte de hóspedes que transitam pelo corredor de acesso aos quartos e às áreas de lazer como piscina. Mas isso não me desagradou durante minha estadia.

Nice people, great food and quiet

They could employ a few people that speak English

Good team, nice people

impossible to close the door without making a strong noise

Helpful front desk

Expensive tours desk

Budget hotel i would say, not a 4star

Old rooms and amenities.

It was wonderful to stay there. All receptionist were really kind and they helped us a lot. We would like to stay there again.

its was good and nice , all the staff are fine ,

i like every thing but its was one point this time i am fasting and i order them to get my breakfast early like 4:30 , when i noted them at night the morning time whos in the reception he didnt know about this ( it’s happened two times ) but they arrange things to me after that since Carla she is greet

Pool was great. Staff were friendly and helpful. Very clean.

half board was included however the food choices were limited because of this and quite frankly was not very good. We stayed for three day and the breakfast did not change. was very very basic. Our last day we ended up eating somewhere else .

Breakfast, free parking, staff and location.

afternoon snack too simple.

Friendly and helpful staff, fresh fruits and juices for breakfast

Rooms and hotel are a bit rundown, air conditioning/ventilation of rooms is difficult

Good location

Breakfast could be better

Breakfast was good. There were safes in the rooms and room spacious.

The bed was pretty hard. Furnishings out dated. I pulled the curtain back and the rod fell off.. wasnt attached properly. There was no comfy chair only hard desk chair. I was there for foir nights so asked if there could be a soft chair in room. They said no. The rooms are not carpeted and very noisey. Also could hear people talking all houra of night as place echoed. There was no clear indication of what was close by, like restaurants etc, in walking distance. I thought dinner was a little expensive. Bottled water was only small bottles and not cheap.

the pool the staff the room was clean and modern

the room did not have a sheet on the bed the room was extremely noisy, you could hear what was going on in the rooms above us and beside us. there was ZERO hot water for showers