La piscina

Esperaba un buffet libre más grande

Las Habitaciones y los baños

Las Peleas en la piscina a las 08:30 cuando los encargados de abrir los accesos lo hacen deste del bar piscina silvando y la gente se cuela al no estar presentes los encargados. Me llegaron a amenazar de muerte y no hy necesidad de eso porque los encargados no hagan sus funciones abriendo ellos los accesos.

We stayed for 11 nights in a suite No 309 with roof top terrace. It was cleaned every day. It was spacious with all facilities such as air con, kitchen utensils, tv, big fridge. Staff were friendly & helpful. Pool bar was reasonable & good choice on the menu. We did not eat in the restaurant. They provide a shuttle bus to the beach every day there & back which is free, so this is great

There is little not to like , just location. But the hotel provides a shuttle bus to meloneras/ beach several times a day but it’s a 30 minute walk to the center of playa del ingles or meloneras so in the heat you need to get a taxi. It’s roughly 7 euro

Wonderful place, it’s even better in real life than in the photos. Resort was very clean, friendly and helpful staff members and amazing views. Good location and easy to get around.

Beds weren’t the most comfortable ones.

Clenliness and friendliness

Great rooms but getting ready for refurbishment

Resort was beautiful and room/apartment was perfect! Everything you could possibly need. They even have free laundry facilities.

Everything was great. We had a wonderful stay. Perfect for families.

Great location, amazing swimming pool, room with balcony was unreal, staff incredible and food was nice and international

Only remark is that we are both 24 and would have liked some more night activities such as disco, karaoke, night bar or something like that

Quiet staff superb as always clean and comfy Nicely situated in maspalo.as

Need to upgrade brolleys,parasols round pool areas looking bit shabby now,also paving needs pointing in quiet a few places

The property was very beautiful, with a very nice pool area and beautiful vegetation. The layout was very well done. The room was large with a full kitchen, a private terrace and easy access to the pool area. Very convenient and comfortable.

Pros: The staff were lovely at the breakfast and dinner service; pool was great and can be used early in the morning. We visited when it was quite busy but most of the time we were able to get good loungers by pool, also had two soft sun loungers on our balcony which was fab; Very good breakfast, plenty of variety for dinners too. Can use the shuttle to the beach, can also walk to it if up for little excercise.

Cons: bed mattresses could be bit more comfortable ; some guests would leave loungers as 'taken' for 3 hrs at least, usually the first line by the pool and nobody could use them.

Even though the hotel was bit old it was in really good condition and very clean. Really good value for money.

Breakfast and the food at the pool wasn't great. We didn't try the dinner.

The hotel was 5 star and so we're the staff

Only let down was the enternment they need to upgrade there enternment at night

The facilities at the hotel were excellent,friendly staff ,high standard of cleaniness

Nothing identified

swimming pool, ambience

a lot of humidity in the apartment

I wanted to thank the hotel staff for all their sympathy, availability so that our stay would be perfect. A special thanks to Maria at the reception, being a big reference for us. Thank you Maria for her smile in the morning, her sympathy, her availability and several tips to visit around Gran Canaria, she was a great value for us. Its our 3th Time on this hotel, and we look for Maria every single time. Thank you so much for everything. Hotel is great and we love it. Regards, FF

Wifi was not good, lots of times wifi was connected but without internet or too much slow, taking several minutes to open a simple page. Food was good, but everyday we felt was almost the same. One thing that we didnt like it at all, was that in the early morning all towels were already taken on the beds without anyone there and was really dificult to find a bed every day. This is something that Hotel should get attention to this situation.

the staffs the pool cleanliness

the day before out checking out, the card for the door stop working so we have to walk back to the reception to reactivate it. and the room was also not get cleaned that day.

Excellent quiet hotel with spacious rooms with well-equipped kitchen; great restaurant (we had a half-board) with very nice and helpful staff; beautiful, really large and clean pools; I would definitely recommend the accommodation! We walked to the beach or took a free shuttle bus. Everything was just fine here.

Everything was fantastic. Happy and honestly friendly and helpful staff made our stay perfect. Super clean and tidy place... I will come back if I will visit thr island.

Breakfast could be a bit better. The pastry was not fresh. These small croissants and filled pastries supposed to be baked fresh in the morning but the ones served spent at least two days in the fridge (i used to be a baker).

Nice garden and extra activities, the pool area is warm and the pools are heated. The food is delicious and varied, the staff very pleasant. The balcony is large and well equipped. I also really liked the underground garage. Very good place for children!

What could be improved is the folding sofa in the living room. Instead, there could be two folding armchairs or the like. Visitors also often booked sun loungers for the whole day, although they were not used...

Family friendly, clean rooms, nice pool and helpful staff.

The food in the hotel restaurant was not good, and we hade to eat in other restaurants. Property was far from the beach.