Lovely and clean stunning views. Staff lovely nothing too much trouble. Breakfast delicious

The location is fantastic! Family room for four was split into two connected double rooms with a shared bathroom.

Good quality breakfast., but the variety of breakfast options are limited.

The exceptional location. A wonderful view out to sea from our balcony room. The food was of a high standard at breakfast and dinner. Staff were all very pleasant and the service excellent.

Room 8- Ground floor room The patio door leading outside directly from the room.

The room was very dusty with visible cobwebs hanging from the smoke alarm. The bed seemed very small, possibly a four foot rather than a standard double, although I doubt a four foot six would have fitted into the room. There’s a hole in the bathroom door at the bottom! The shower is oversized for the size of the bathroom. The bathroom is tiny, every time I moved I knocked the toilet roll off the holder. At one stage the toilet roll fell down the toilet!! Wi Fi kept disconnecting

Excellent location with stunning views. Staff were all very friendly and the room was very clean. Breakfast was excellent. Took my dog with us and he had treats and his own towel too.

Nothing

The staff were friendly and helpful. The location was good for us, with lovely views from the garden. With a lovely walk into Swanage along the seafront. A problem with our hand basin in our room, was reported, actioned on our return that day. Also followed up later to check all was working.

The breakfast was a little disappointing. Hot food was not refilled quickly enough. Having made your selection of food on your plate, to find no eggs left. Waiting a considerable time for them to be replenished. But all food was of a good quality..

Sea view & excellent customer service

Nothing

Great location

Bit to expensive for one night

Lovely room,, food and service. Stayed many times and alway enjoy being there ☺ Thank you.

Room was excellent, very clean, fully equipped for our requirements, including a fridge. View was as expected , perfect . Breakfast was of a very high standard. Staff were of a professional nature and extremely accommodating. More four then three star, Overall perfect.

No comment, everything ticked all the boxes

Great location, friendly staff

The hotel was lovely! The views were incredible to, we had dinner our first night something we never normally do but so pleased we did, the vegetarian option was gorgeous and my partners beef melted, breakfast was beautiful and the staff were so polite.

Fabulous views, good staff and a great breakfast. Room was a little small but clean.

Bar prices a little pricy and the room small but overall good would stay again.

Staff were friendly and very helpful. Our room was clean and the bed was comfortable. Plenty of room for clothes. Breakfast and evening meals were excellent

The bathroom looked a little tired. But I understand that you can't decorate all the time or else you'd never let the room. The shower was fine and the towels were big and fluffy. My main wishes for a hotel bathroom

Stunning location and great access to the dog friendly beach. Breakfast was excellent quality.

The hotel is dog friendly but it would have been nice to have been able to take our dog into the spacious bar area rather than have her restricted to the bedroom.

The staff very friendly. Great value for money. The food was excellent.

Just one small thing, just not enough disabled parking with larger bays to be able to open the doors fully to help disabled person out of the car

We had a great breakfast served by efficient staff . Loved the location and sea views. There was adequate parking and Swanage town is only a 15 min walk away

Great Location views/good restaurant/very comfortable room/bed/balcony with sea views

Limited/tight parking/not generous - absolutely nothing for our Wedding anniversary - every place where we have stayed on our actual anniversary over nearly 20 years have at least given us a complimentary glass of wine/or a card or small box of chocolates - wher they didn’t ask us to pay.

Food was excellent. The location next to the beach was superb.

The view is the best view we have ever had in the UK and the steps direct from the garden was perfect . Breakfast amazing Staff lovely Inside the hotel is lovely we will definitely return .

When we arrived the front of hotel looks like a unloved building but how wrong was I . Beds not comfortable or too my liking little too hard . Was disappointed with my main dinner pork loin very dry and pudding not nice but my husband's dinner was fab and the veg cooked lovely .

Breakfast was good. Room size was good.

When we checked in we felt the receptionist was more interested in laughing with her colleague than welcoming us. Our room hadn’t been hoovered. Photo attached. There was an alive spider in the bath. Our room overlooked a car park. The bath water came out scalding hot. There was a warning about this in the information folder. We were kept awake by so much noise throughout the night and morning that I barely slept at all. I could hear the people in the room above us talking and walking around. Glass recycling loudly collected at 5am! Never stayed in such a noisy hotel. When I told the man on reception our floor hadn’t been hoovered he said housekeeping had gone home and he couldn’t leave reception unmanned. He said there was only one other staff member who was working in the bar. This is a large hotel. Puzzled to see a man picking weeds outside the hotel entrance. Surely if they can pay someone to do that they can find someone to quickly hoover? I asked if rooms were cleaned before people check in. His response - ‘They should be’. When we returned he said one of his colleagues had forgotten her keys so she had hoovered it for us. He seemed very pleased with himself, as though he had done us a favour. The staff this morning in the breakfast room were much more professional and friendly. The breakfast was good. The coffee is self service from a machine and was undrinkable. Had to ask for tea. When we checked out we weren’t even asked how our stay was. Yet the couple before us were asked. Not somewhere we would return.

The view, food, friendly staff, cleanliness, comfortable bed...

It would have been nice to see the staff names, breakfast ordering felt rushed, my eggs arrived while I was still finishing my cereal.

a beautiful view from my room. great staff.

the evening meal was overpriced and not good