INTOMILAN Galleria Duomo I Boutique & Design Aparthotel

alles war perfekt, - zentral gelegen

nichts zu beanstanden

Perfekte Lage, traumhafte Ausstattung, sehr sauber, unglaublich komfortabel, sehr gutes Service, mit einem Wort zusammengefasst: sehr empfehlenswert, gerne wieder

The room was comfortable and well-equipped, and the hostel is in a great location, just a few minutes' walk from the Duomo area and the Brera district. The staff were very kind and helpful, and flexible with check-in and check-out.

I cannot mention anything.

good location about 5 min from the Duomo

A few days before our arrival, the hotel contacted us via WhatsApp and offered to move us to their new duplex studio. We declined because the nearest parking would have cost €40 per day and decided to keep our original booking. When we arrived, we paid for our stay and were taken to a different room from the one we had booked. At that point, we had not been told that our room had been changed. We only went back to reception because we noticed that the room was not the one we had reserved and asked why. We were then told that we had received a “free upgrade.” We had not been informed about the change beforehand or given the opportunity to agree to it. Our booked room was 29 m² on the first floor and included a private kitchen, fridge, kitchen utensils and a dining area. The room we received was only 25 m² on the fifth floor and had no private kitchen or fridge. Instead, there was only a shared fridge on the floor containing products for sale. We were told the “upgrade” was because the room was newer and had access to a shared balcony. We asked to see our original room and were shown it, but it was already occupied by other guests. This, together with the WhatsApp offer to change our room before arrival, made us suspect that the hotel may have been overbooked and presented the room change as an “upgrade.” We understand that unexpected situations can happen, especially during a holiday weekend. However, calling a smaller room with fewer amenities an upgrade was misleading. We had specifically booked a room with a private kitchen and fridge, and those amenities were important to us. We would have much preferred honest and transparent communication if our original room was no longer available.