Brit Hotel Rouen Sud Val De Reuil

Friendly staff. Close to restaurants, good stopover.

Nothing.

The welcome was great. Good English spoken which is always an unexpected bonus. The front desk guy went out of his way to make sure we had everything we needed. He brought a fan to our room before we thought of asking for one. He offered us a kettle and some cups. First class service

Very little to dislike. The bed could have been a bit firmer for my taste but most people would think it was fine I'm sure.

Friendly and helpful

We loved the location and front desk staff. Also, the building is cool and the apartment has great light and views. Sheets and towels clean. Nice to have a washer and dryer.

The front desk people were not aware of our arrival. Also,there wasn’t any information re the internet or anything else. Fortunately the front desk people stepped in to help out. The apartment was dirty, especially the floors. The dust bunnies and hair clumps around and including in the shower were for the record books. Generally, a bit grimy. Also, the dish sponge was really old and dirty and there wasn’t even a partial roll of toilet paper to get you started. We booked this apartment so that we could cook at home. The stove does not work. The small electric plug in burner doesn’t cut it as you really can’t boil water. The was a microwave. Two plates. The main AC unit doesn’t work but between the units in the bedrooms and the fan, we were fine once we got the air circulating. Lastly, we asked the owner if she could help us store our luggage while we went to some islands for a few days. I understand that we should pay for the service but she charged us quite a bit and then questioned that we did pay when we picked them up. I had taken a pic of the transaction because I had a feeling that she might do this, but honestly it felt like she was trying to get us to pay again/scam us. (It was one her staff from another property that was present to help us retrieve the bags so she wasn’t aware of the link we had been sent by the owner to pay.) I’m not sure about this but given it all, it seemed plausible that she was questioning our integrity or attempting to pull a fast one. We are really good renters and we always leave things better than we found it. We did like the apartment in many ways but overall, it needs a deep clean and upgrade. Also, we really didn’t appreciate her nickel-and-diming. A little bit would have gone along way with us as we’re easy. I don’t normally write negative reviews unless I feel the need. In this case, I did.