The check in staff was polite

Tourist information staff is rude, asking directions few times and he raised his voice and unhappiness. Afew drunk making noise into early morning hours 3am

I like that this location is central for f most of Tokyo Shinjuku area but I wish we were in a better room bc the noise of neighbors were very strange. Like some type of banging at night around 11pm & also someone running or racing up &down the hallway. I am a very light sleeper & we sleep a little early bc we are elderly. So the noise which was almost nightly was very strange.

I love that I can go out to the underground or Pepe market as well as the GU other stores to shop without going out side of the Hotel & restaurants. If you ever change something I would like to have indoor access to the Piers Cafe also. Just love this location. The staff non Japanese were a little unkind but there’s a reason. And since I am Japanese by descent your Japanese workers were kinder including the handsome guy at the near by Italian restuarant, who looks like a actor from TV drama. Very nice! Arigato Gozaimasu.

Very conveniently located near the Shinjuku station and central Shinjuku area. Breakfast was excellent Staff were polite

Only thing that was issue is 'Room was small and does not have a closet'

Good location and not bad view of the city. Convenient to get to Shinjuku station.

Room is extremely small and single sofa upholstry is frayed and patched. No space for our suitcases and clothes. Tiny bathroom with good water pressure. Towels are threadbare.

The location is very good, but the view of the city could be better

The bathroom exhaust fan didn't seem to work... the windows were dirty and dusty. There are also no exit signs for the street.

I love the location, the Godzilla view and how spacious the room is!

No coin laundry. Only laundry service they provide which is expensive

チェックインのとき、「電車が見えるほうがいいですか？」「街が見えるほうがいいですか？」と聞かれて、鉄道好きなので、そっこー「電車！」と言った。こういうふうに選べるのはいい。窓からの新宿駅の眺めは最高でした。

とくになし

El hotel está muy bien ubicado, cerca de la estación de Shinjuku. Hay muchas tiendas y restaurantes cerca. El personal es muy amable.

El asiento de mi baño no estaba tibio, aunque el asunto se reportó y se arregló. En una de las tres habitaciones de reservadas no llevaban las batas de las piyamas.