Location, clean, friendly staff.

The staff in the reception as well as cleaners is very nice and polite. The location is very convenient for shopping and restaurants. The room is very tidy and clean.

Sometimes the guests next to my room made noisy, so it's better to upgrade the standard of sound insulation.

Our room was very high up with an amazing view of the city just on the edge of town but easy to walk in and explore. The bed was very comfortable and we had the most amazing sleep. The breakfast was also good with lots to choose from cold and hot. Staff were very pleasant and helpful although a little slow when getting food in the restaurant.

Nothing

There was no body wash in the shower, bottle was empty

The staff were very helpful

The breakfast was chaotic and they should have informed customers the night before to expect it to be incredibly busy so I could rearrange my plans

Supersauber, sehr ruhig und trotzdem zentral

Der Empfang hätte minimal freundlicher sein können, aber das ist auf hohem Niveau, sonst alles perfekt

The lobby was nice and luxurious feeling

That the staff were rude. Our check in person was rude. However, the cleaning staff were so lovely. I wish they were on the front desk instead. The rooms are tiny. Nice but very small for the amount paid.

Very clean, helpful staff straight from the get go.

Unfortunately the computer system went down, and we were waiting over an hour to get to our room. Which meant the purpose of booking the room would've defeated the purpose of booking so close to the venue of the show we were going to that night. There were no other options to get ready unless using the gym or public toilets in the foyer. We also expected friends to arrive and we all had to wait in the foyer. OTHER THAN THIS... everything was perfectly fine. But would hope that if systems went down again, there'd be other options instead of sitting in the lobby.