Anantara New York Palace Budapest - A Leading Hotel of the World

Great combination of old times and modern styles

Das Hotel ist großartig und das Personal kompetent und sehr freundlich. Das Frühstück ist ein Hit und ein Muss.

The food was really good although the choice was limited, the room was comfortable and the decor was beautiful throughout the hotel, musicians were excellent too

The new york café is extremely popular with tourists taking photographs of the interior, unfortunately this means that whilst you're eating breakfast or dining in the white salon you see a constant stream and inadvertently end up in the background. No one explained how breakfast worked and tables were left empty as they were reserved for later diners, it was difficult to get a 2nd hot drink and the majority of the breakfast staff tried not to make eye contact. We found the male concierge disinterested and didn't make any helpful suggestions, the location was further out from the main tourist attractions and whilst we were having breakfast on the last morning our room card key was cancelled despite it being well nearly 90 minutes before checkout time

Loved the building, reminds me of the Landmark Hotel in London. The Tea and cakes in the atrium were great and the barman in the bar was very customer focused. Our Room was a great size. Overall the staff are friendly and pleasant, however we have stayed in many Anantaras before, but overall this was a poor experience. So much that i cancelled our future planned 4 nights in Amsterdam in an Anantara property, and booked a different hotel instead.

Breakfast wasnt 5 star at all. The service was hit and miss. 25 mins for 2 fried eggs and 20 mins for 2 coffees. I dont blame the egg station chef, he wad just over- worked. They need two staff not one. Dinner in the white salon was not great either, my wifes pasta hadnt actually been cooked properly (it wasnt just al dente, it just wasnt cooked). In the room the shower door seal was broken, as was the rack holding the shampoo etc. A screw actually fell out the wall on one occaison whikst having a shower. The cleaning was sporadic. Had to leave a note to refill the lotion / shampoo bottles. The worst issue was the noise from the street. The continual police sirens was awful. Whilst it is a beautiful grand building, and it leverages the New York cafe ambience, whilst it truly could be a fantastic hitel, sadly sporadic service lets it down significantly.