Hotel Villa Durrueli Resort & Spa

This is a comfortable and professionally run hotel, and their considerate and immediate responses to my questions regarding its suitability for a blind guest were impressive as I received a personal call to reassure me rather than a email. The food is excellent with one of the nicest breakfasts on offer - and I appreciated the copious good pots of coffee and hot milk brought to the table, with a unique twist on the range of jams, honey and spreads on offer (I particularly liked the wafer-containers for your choices of jams etc that were edible). The bookable spa rooms were pleasant - especially the use of the large warm water pool. The staff were great throughout and always willing to help or provide advice.

My only surprise was how cold the outdoor pool was when we visited in late september!

Location, clean, breakfast &staff very helpful

Not cooperative with changing or reducing staying dates Not providing complement water in the room .

Beautiful villa with lovely staff

Booked a transfer with the hotel car, a nice Mercedes and was picked up by a taxi van. That was disappointing

The hotel has excellent facilities - a lovely pool & bar, nice communal lounge & a beautiful rooftop restaurant with amazing views of the Aragonese Castle. Breakfast was served in a lovely glass loggia. Staff were very helpful & polite. The hotel is situated next to a park in a residential district yet only ten minutes’ walk into Ischia Ponte with its many restaurants. Communal areas were b tastefully furnished.

Sadly, this hotel falls short in many areas. Firstly, we were given a room which looked onto what amounted to a building site: steel girders with a tatty cover. It also had a third bed which I would not have expected. The room had no tissues, toiletries were not topped up, only 5 hangers in the wardrobe (for two of us), a broken pedal bin & a tv whose volume would only go up to 15 (difficult to hear it!). The cleaning of the room was not good & somewhat erratic - we twice had to wait mid afternoon for it to be cleaned. There were no notices about towel changing policy & neither did we have a ‘do not disturb/please clean my room’ card to hang on the door. All of these I would expect in a 3* hotel, let alone a 4*. Breakfast was disappointing as absolutely all of it was served to us - we couldn’t choose our own fruit, meat, cheeses etc or even pour our own juice. The result was sometimes a lengthy wait (although the staff were lovely & did their best) & being presented with food we would have preferred to choose. The restaurant was way overpriced (& so poorly attended), as was the poolside bar. Markups in the mini bar were also steep. This is such a pity as the hotel has the potential to be really excellent. We heard stories of leaking showers from other guests & the rooms really varied in quality. The hotel also took full payment (or, they say, a block) as soon as I booked, much to the consternation of myself & my bank. I still don’t understand their payment procedures to this day!