location was really good - very good hotel overall

hairdryer wasn’t working

great location, very comfortable, clean, smallish room.

lobby staff gone after 10 - not a problem but be aware.

Location is great with just a few minutes walk to the centre! The upstairs bedroom lead by a spiral staircase in our room was a nice surprise.

Nothing to dislike at all.

Very friendly personnel, willing to help. Nice breakfast. Nice room. Great location.

I believe I was just unlucky during my stay. The elevator did not work, the first night I did not have hot water in the shower, but when I asked the reception, they fixed it immediately.

Nice big room, with a comfortable bed, couch and mini bar

The bed broke down, luckily we had a big room with a couch to sleep on.

Everything! Very beautiful hotel in the old town of Graz, near to all attractions.

Big room, clean.

staff is very nice and helpful, you could store your luggage easily, good hotel room exactly how it should be at this price. good location.

there is no even electric pot in the room

The location of the hotel is excellent. Breakfast is very good - and the smile you receive from the excellent breakfast staff will make your day.

the parking ticket did work just once even if I asked for multiple exit from garage...

Great location, nice staff, good and tasty breakfast. The room was small but functional and warm.

The room was gigantic and well-appointed. Everything was comfortable and very functional. The hotel itself has a playful historic vibe.

Because it's an old building, the sound-proofing between floors was not the best. An active toddler above us woke up at 5AM, which was a mega drag on a Saturday morning. Though, I guess I feel worse for its parents? (Not really. I mostly felt bad for me.) There was a small mix-up with the parking, but no biggle.

One of the best hotels we’ve ever stayed in. The staff is extremely kind and thoughtful, the service is impeccable- we required an early check in and late checkout and already from the message exchanges prior to our arrival they reassured us that , although couldn’t confirm, they will try to accommodate our request - and so they did. We were given a spacious, comfortable and well equipped triple room. Quiet, clean, worm and cozy, the room was just perfect. The breakfast is also at a high standard, diverse and sufficient. With the hotel located in the centre of Graz, we were only a few minutes walking distance from the main tourist attractions. We thank the hotel and team for the pleasant stay.

N/A

room was great, location fantastic

no complaints

The room was really comfortable and the staff really kind.

Everything was great

The position is perfect to walk everywhere in the city. The parking at 16€/day instead of 36. The big spaces in the room and big shower. The staff very patient and nice.

The tv is not a smart one so it allows to watch Austrian programmes only. There were not enough bath products being a 4star (only one hand soap and one shampoo). No slippers provided. No free water. the wifi was not working well at all. Few sweet products at breakfast (no cookies, no biscuits, no granola, no nuts and almonds, no granola)

Location, breakfast

lobby is workin until 10pm only, bed and pillows not comfortable, room are noisy.

Nice and cozy room, good breakfast

I was lacking the possibility to prepare a tea during the day

great location, friendly and helpful staff. comfy bed

shower could do with being a bit more powerful

Lovely boutique hotel in a historic building in the pedestrianised Old Town area. Good breakfast, friendly staff, spacious rooms. I communicated extensively with Ms Brigitte Zangerle before our arrival and she always responded promptly and was most helpful. It was altogether an excellent experience.