InterContinental Rome Ambasciatori Palace by IHG

Great location, nice area of Rome. Easy walking to most things.

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The wonderful staff was very helpful. My family and I can't say how great the hotel and the staff's hospitality were. We all enjoyed our stay there. The hotel is within walking distance of all attractions, as well as cafes and restaurants.

Nothing

InterContinental Rome boasts an unbeatable location right in the heart of the city, within easy walking distance of major landmarks. The surrounding area is pleasant with a lovely atmosphere, making sightseeing incredibly convenient. The property fully lives up to its 5-star rating, featuring elegant decor, premium facilities and sophisticated common areas that deliver a luxurious stay experience. However, housekeeping service leaves much to be desired.

However, housekeeping service leaves much to be desired. The room cleaning lacks attention to detail. Toiletries and bathroom amenities were not restocked promptly after being used, which is disappointing for a high-end five-star hotel. It would be great if the cleaning team could double-check supplies during daily turndown service.

Der Empfang bei Ankunft durch den jungen Rezeptionist war sehr sehr nett!

Die unfassbar schlechte Beleuchtung. Schwarze Gänge beinahe ohne Beleuchtung. Lobby Bar ohne Fenster und dunkel. Frühstückspause total dunkel. Alle Räume und Korridore so starke aircondition. Sehr unangenehm kalt. Ich hatte im Vorhinein über den Concierge eine Sightseeingtour gebucht, für mich individuell. Diese wurde kurzfristig von 10h auf 13h verschoben. Der Concierge sagte mir, die Tour Company hat die Verfügbarkeit geändert. Der Guide sagte mir das Hotel hatte es nicht fixiert… was auch immer geschehen ist… aber das Personal war prinzipiell sehr freundlich, das muss man positiv bewerten.