Location, ease of check in, good facilities

Breakfast layout wasn’t great, hot food was warm at best

Un hôtel très agréable : un accueil chaleureux, des chambres spacieuses et confortables, une literie au top, une propreté irréprochable et un excellent petit-déjeuner!Tout est parfait ! " " Simpa, propre, tres bon soutien dans toutes les questions posées.

Ligging vlakbij Victoria station

Badkamer verouderd Veel kinderen, druk Ontbijt was chaos

We got upgraded. Food was amazing, location was great, staff were lovely, rooms were great.

Shower leak in one room.

Localisation , chambre confortable

The breakfast was exceptional, there was so much variety.

Very nice room, very clean, brilliant location.

Lifts very poor, stopping at every floor when only selecting 1 floor, always crowded, but seem like they were being improved.

Location is excellent, breakfast was very good and staff on reception were very helpful

Good sized rooms

Carpets in room worn / old

The hotel looks nice and is maintained. The breakfast was good and they offer few different options.

Firstly our major concern was the lifts, there’s 4 lifts however only 2 were available when we arrived. Every time there’s was at least 15 minutes wait for it, mainly at breakfast times it was a longer wait, we was based on 7th floor and we’d always find at least 5/6 people waiting for the lift, so we had to use the stairs that lead you outside of the building multiple times. Secondly housekeeping wasn’t at its best due to our room not getting cleaned through out the time we was there, starting with day 2 when we had put up the cleaning sign just before going out at 11am and then us returning back around 5/6pm and our room still was untouched. I then also had called the reception twice and then also proceeded to pop downstairs asking for clean towels and only just an hour later i was able to receive them to have a shower, as-well as having to ask for shower gels everyday as they only give you 2 small bottles. Last thing is some of the staff don’t come across very professional nor polite or making you feel welcome.

really nice hotel next to the train station

Location

Expensive

The controls inside the room

Nothing

Location and staff

Room view was very poor

The prices at the Toki restaurant. Too expensive for poor quality. Rip off tip.

Room was large and facilities first class very clean very tidy and staff very friendly

Nothing

The receptionist and concierge was really nice and welcoming. They interact really well with the kids and made their stay super special. Thank you .

Great location, extremely convenient

Breakfast was fantastic

Shower leaked out onto floor

location, comfortable rooms

first we received lower class room then we ordered. only after talking to 3 people in staff and showing pictures of the room we booked per booking we received room change

Spacious room, free up grade because our room wasn't ready. Friendly staff and excellent breakfast. Nice bathrobes in the room and controls for lighting and air con were great and easy to use

Executive room was good. Bathroom could do with a deep clean and replace the silicone.

The staff were exceptional, very friendly and very helpful. The location is lovely and very practical (bus, underground, and train station are all 3 mins away and lots of food options around). The room service was good, food was good and delivered in a timely manner.

The room itself seems to be old, the water sink had issues (which was repaired), the iron board was broken, some hangars were broken) and under the bed and sofa bed were not vacuumed/ hoovered.