Villas Eco-Románticas Kúuch Ka´anil

The service especially Epi was very helpful

Das Personal war sehr aufmerksam und freundlich, die Hütte einfach aber trotzdem komfortabel und sauber und charmant mit kleinem Wasserfall als Dusche (brauchte dadurch etwas bis warmes Wasser kam...aber ein tolles Erlebnis 😁). Das Anwesen ist sehr liebevoll und detailorientiert gestaltet.

Bei der Lage muss einem bewusst sein, dass ein Taxi notwendig ist für den Transport (Fahrrad und zu Fuss schlecht erreichbar). Ansonsten wirklich schöne Lage direkt am Wasser mit eigenem Zugang (Steg und kleiner Rasenstrand).

The location is amazing and the staff too.

The huts are simple but not very well maintained or cleaned. The floor in the room doesn’t seem to be cleaned before our arrival. The mosquito net is broken in various areas so not very useful. The fact that is eco doesn’t mean that needs to be poorly serviced, especially if the price is quite higher than other similar locations. The position on the lagoon is amazing, so much potential, but even if ideas were great, like the hammock to relax in the water, that was broken and really poor looking. Shame as it could have been a superb experience. We specifically chose it as was more expensive and we were expecting a special experience.

The location near the lagoon was great. The breakfast was good and the staff at breakfast was great.

The rooms were so close to each other and with gaping holes in structure you could here everybody around you. When they shower, sit on the little veranda chatting or having sex. There is no coffee facilities in your room. The matrass was very hard and the mosquito nets were not closing all the way around. We had not a great view as we were at the back of the rows of bungalows. we stayed for 3 nights and the cupboards were not suitable to unpack our suitcases. We booked via the app and when you want to do payment on this property you have 2 options, pay now or pay later with added cost to your bill. The option to pay now does not work and you have to pay the extra and that is how they make more out of you. We were very upset but be aware of there schemes. The road was bad and need some upkeep.